One of the most important factors in creating a great customer experience is a commitment to information security. No matter what industry you are in or what form you are in, if you are holding customer data, you must protect it from manipulation and fraud.
This is especially important for call centers, as they handle a lot of customer personal information. By keeping your customers’ information secure, you are also protecting your business from financial and legal problems.
However, many businesses using Call Centers today are not paying attention to security issues. Risks always lurk when businesses do not have a suitable operating mechanism to secure information, and the technology system used is not highly secure, especially in areas where security is not a priority. Cloud-based call center (Cloud call center)
Security vulnerabilities in cloud technology.
The benefits of Cloud call centers for businesses are indisputable, but the security of some cloud-based call centers is an alarming issue.
Cloud data becomes the target of many hackers, Because hacking data on the cloud is much easier than hacking data stored on a business's computer system (On-Premises), that's why personal account manipulation and theft often occur.
If a data security incident occurs, the business will face penalties and compensation according to regulations on information security commitments, most importantly, negative effects on brand image, negative impacts on business processes, and even collapse.
Call Center Information Security Regulations.
- General Data Protection Regulations: Protect personal data and privacy, personal information is only used with customer consent.
- Consumer Protection Act: Limit call spam and use auto-dialing systems.
- Credit Usage Act: Protect transaction information, account information, account balance information.
- Regulations on debt collection.
Ultimate security with advanced Cloud Call Center.
With a tightly encrypted and highly logical Cloud Call Center platform, ensuring strict protection and security standards according to industry security regulations and certifications.
Cloud Call Center of Bellsystem24-Vietnam helps you minimize risks by improving in-depth security architecture, implementing continuous system status notifications, helping you easily operate with the highest data security.
Cloud call center with API security.
API Key enables businesses to develop fraud protection applications using two-factor authentication over text and voice channels.
With the PIN authentication process, customers who want to log in need to enter the code sent to the mobile device with their registered SIM/account, while ensuring the uniqueness of each account. Helps identify customers accurately, prevent fraud, build trust and increase the ability to convert customers higher.
Connect with us to build a highly secure Cloud Call Center today.
