Why do businesses lack investment in call center services?
In fact, many businesses focus on other activities such as marketing and sales while the customer reception part is sketchy and not invested in. For example: the contact number is a regular mobile number, often causing busy situations, missed calls not returned, customer information not saved...
Create your own terrible barriers
Even many businesses think about saving investment costs for Call center service without thinking about the consequences such as:
– No support channel -> Reduced contact
– Difficult support process -> Reduced contact
– Complicated reporting process -> Reduced contact
– Automatically select frequently asked questions -> Reduce average processing time
This leads to a big contradiction: customers cannot give feedback to businesses, businesses do not provide support services to meet customers' needs just because: to minimize costs.
Find solutions to improve
Provide customer support through Call center service, in fact, it is not a complicated thing, so why do businesses keep making it difficult for themselves? Set up a contact center system so that customers can easily contact the business, at the same time, receiving feedback will also be a golden opportunity to improve the product. There are many forms Call center service for businesses to choose from – depending on their size and usage needs – such as Mini Contact Center, Fast Contact Center or a complete, large-scale switchboard system...
Turn the call center – where your business takes care of its customers – into a truly enjoyable place. It will be a place where there are no automated dialogues lasting tens of minutes like “Welcome to the call center… To receive support for service A, please press 1. To receive support for package B, please press 2. To receive support for field Z, please press 0…” – a model that costs customers a significant amount of time and money.
Bellsystem24 Vietnam designs Switchboard solutions (Call Center) separately for each Business. Please contact us for advice!
