Industry solutions
Health and medical
- Improve service quality
- Better interaction with patients
- Automate customer care and management processes
Partner
Challenges for businesses in the medical industry
People's demand for medical and health care is increasing and diversifying. However, most businesses in the industry have cumbersome management systems, making interactions with customers cumbersome and slow. Medical facilities lack data synchronization. Consulting and customer service departments face a lot of pressure when the number of customers increases.
- Most businesses in the medical and pharmaceutical industry have quite complex management systems, leading to cumbersome information reception and consultation processes, resulting in poor patient experience.
- Difficulty in managing staff, doctors and nurses
- Lack of information synchronization across different facilities
- Limited information security
Solutions to improve service quality
In addition to traditional medical examination and treatment services. Nowadays, people's medical needs have also become more diverse, from online medical examination, monitoring medical conditions, making medical appointments, etc. B24VN provides you with solutions to improve your medical service experience, manage records and monitor patients better. Professionalize, thereby improving the quality of hospital image in the eyes of customers and patients.
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1
Improve Patient Admission Process
- Set up a multi-channel appointment booking system with customers
- CRM design closely follows actual business processes
- Provide human resources and system solutions to meet large interactive traffic
- Support staff to receive customer requests quickly and completely. Don't miss potential customers.
- Smart Kiosk automatically takes queue numbers and invites patients to see a doctor, reducing crowding and resources.
2
Automate management processes & customer service
- Automate interactions between pharmacies, hospitals, patients, and care teams.
- Schedule and send reminder messages, take care of patients automatically according to appointment schedule, follow-up schedule, and disease stage.
- Chatbot, Voicebot, RPA applications for interaction and proactive customer service
3
Support effective management
- Measure patient experience easily
- Diverse reports, specialized design and intuitive display
- Optimize employee productivity
4
Personalize the customer experience
- Store records and medical service usage history of each patient, thereby having a complete view of the patient, helping to provide better and more personalized support, thereby increasing the medical examination and treatment experience.
Would you like more advice on solutions?
Hoang Tu Uyen
Doctor
About BSV
Why choose Bell24VN?
- Deep understanding of the medical industry
- Comprehensive solution, closely following business processes.
- High flexibility at any time
- The most optimal cost
- No. 1 operating experience in Vietnam with more than 200 projects
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Case study
Some solutions that BELLSYSTEM24 VIETNAM has successfully deployed for partners in the Healthcare industry
Solutions for specialized hospitals P
The problem is
- Receive hundreds of calls for service and health consultation and make online appointments.
P specialized hospital uses:
- Telehub switchboard software
Results after use
- Ready to receive hundreds of consulting calls daily while still ensuring customer satisfaction and effective management
- Easily book an appointment via hotline, website and app, synchronize all appointment information
- Improved professional image of P business
