OMNI-CHANNEL CONTACT CENTER SOLUTION

Leading deeply positive experiences through advanced technology

Enhancing a deeply positive experience at all points of customer contact

Strengthening customer relationships

Adding value to your business

Fears

Multi-channel engagement

Social media management

Customer journey management

Realtime report

Auto Call

Realtime monitoring

Ticket management

API

Our Key Differentiators

Benefit

CSAT increased

0 %

Sales and CS performance

+ 0 %

Agent performance

+ 0 %

Case study

Client	Details
STARTUP	Support channel: Tel, Mail, In app Support services for drivers: Providing promotional information, how to register as a new partner, payment methods, information about the client, complaints, receiving complaints from customers, etc. Support services for customers: Information on promotions for customers and restaurants, how to register as a partner restaurant, payment methods, receiving complaints from customers, etc.
FMCG / F&B	Respond to website, marketing programs, inquiries about online orders and customer complaints and feedback. Customer satisfaction survey by outbound call.
MANUFACTURING	Respond to inquiries about home electrical products and warranty policies Back office operations: Input customer information into the warranty management system. Transfer of information to various related departments. Coordinate repair and warranty locations. Sending confirmation emails and information to dealers and warranty offices
AUTOMOBILE	Receive and process customer inquiries: Product information, complaints, test drive application information, etc. Customer support operations: Requesting dealers to follow up on customer who wants to purchase a car, reconfirming customer information requested by dealers, and various other supports.
ECOMMERCE / RETAIL	Customer support operations : Product information, repairs, warranty, returns, exchanges, payment methods, shipping, installation, claims processing, etc. Channel: Tel, Chat, Mail
AIRLINE	Customer support operations: Flight schedule guidance, Flight ticket reservation, Receipt of optional services such as luggage, meals, etc. Receive and respond to complaints from customers. Notification of changes in flight schedules Appropriate response in the event of flight cancellations or delays

OMNI-CHANNEL CONTACT CENTER SOLUTION

Leading deeply positive experiences through advanced technology
Enhancing a deeply positive experience at all points of customer contact
Strengthening customer relationships
Adding value to your business

FEATURES

Customer journey management

Social media management

Ticket management

Realtime report

Customer information management

Auto Call

Smart IVR

API Integration

OUTSTANDING SOLUTIONS

Telehub

An omnichannel contact center helps increase CX and improve business performance by interacting with customers in multiple channels and synchronizing all data at a single interface.

Cisco Video Call

A call center helps interact with customers via 1 screen only, including inbound voice, outbound voice, outbound IVR, and digital channels, integrated Video Call feature.

BENEFIT

95%

CSAT increased

+150%

Sales and CS performance

+50%

Agent performance

100%

ROD

Our Key Differentiators

Bespoke solutions
Easy to use
Super flexible
Customizability
Easy integration
Process automation
One-stop partner

CASE STUDY

Client	Details
STARTUP	Support channel: Tel, Mail, In app Support services for drivers: Providing promotional information, how to register as a new partner, payment methods, information about the client, complaints, receiving complaints from customers, etc. Support services for customers: Information on promotions for customers and restaurants, how to register as a partner restaurant, payment methods, receiving complaints from customers, etc.
FMCG / F&B	Respond to website, marketing programs, inquiries about online orders and customer complaints and feedback. Customer satisfaction survey by outbound call.
MANUFACTURING	Respond to inquiries about home electrical products and warranty policies Back office operations: Input customer information into the warranty management system. Transfer of information to various related departments. Coordinate repair and warranty locations. Sending confirmation emails and information to dealers and warranty offices
AUTOMOBILE	Receive and process customer inquiries: Product information, complaints, test drive application information, etc. Customer support operations: Requesting dealers to follow up on customer who wants to purchase a car, reconfirming customer information requested by dealers, and various other supports.
ECOMMERCE / RETAIL	Customer support operations : Product information, repairs, warranty, returns, exchanges, payment methods, shipping, installation, claims processing, etc. Channel: Tel, Chat, Mail
AIRLINE	Customer support operations: Flight schedule guidance, Flight ticket reservation, Receipt of optional services such as luggage, meals, etc. Receive and respond to complaints from customers. Notification of changes in flight schedules Appropriate response in the event of flight cancellations or delays