Bellsystem24-Vietnam's Cloud call center software helps you empower your Agents to work from home. Reduce infrastructure investment, deploy flexibly at any time, manage better, and improve Agent performance.
l Work can be done anywhere with just a PC, smartphone, headset and Internet connection.
Cloud call center solution.
- Powerful, full-featured support for smart switchboards.
- Multi-device access, easy to use and manage Agent Work from home (WFH)
- Easy management and measurement with Call center management.
- Quick setup, no hardware or software required.
- Cloud based data backup.
- High security certification with ISO 27001.
All-in-one virtual switchboard.
Receive Inbound Calls: IVR option helps to set up automatic greetings. Combined with ACD helps to classify customer needs and route calls to the right specialized Agent.
Outbound Implementation: Make outbound calls easily and more efficiently with Click-to-call based on data in your CRM. You can also make automated outbound calls to a large number of customers based on call logs with Auto call function.
Efficient distribution: The logic of the ACD system helps calls to be distributed evenly to Agents working at home.
Real-time monitoring: Management is easier when all operational data from each operator will be fully monitored and stored. You can listen to call recordings, or extract detailed reports. The form of employees working from home will be completely controlled by the Cloud call center.
Security: Customer information will be stored and secured securely with ISO 27001 standards. You can also choose security technologies such as: Voice Biometric, facial recognition via Video call.
Benefits of use.
- Maximize agent productivity while working from home.
- Flexible to any location, easy to use.
- Save on hardware, software and operating costs.
- Easier data management, storage options.
- Integrates with all existing business tools/software of the enterprise.
- Increase service quality with the support of smart, automated features.
