SERVICE
INBOUND CONTACT CENTER

MULTI-CHANNEL CUSTOMER RECEIVING AND PROCESSING SOLUTION. WITH MORE THAN 500,000 INTERACTIONS PER DAY

UNDERSTAND AND RESPOND TO EVERY WORD

BSV always focuses on understanding customer characteristics and the problems that businesses are facing, thereby building operational solutions that closely follow practical needs. Helps optimize costs and save resources through professional call center operations services.

SOLUTION

Inbound Contact Center is a channel that specializes in receiving and processing customer requests from many different sources such as phone, email, social networks, apps, and websites.

Receive requests for consultation and answer product and service information for customers

Instructions for purchasing and receiving orders

Receive and process warranty, repair and return information

Receive reservations, reservations, appointments

WHY SHOULD YOU CHOOSE INBOUND CONTACT CENTER SERVICE AT BSV?

Tailored solutions

Consulting and implementing inbound contact center according to business needs and customer characteristics

Fast Deployment

Have a team of professional, carefully selected and well-trained operators

Flexible

Increase or decrease the number of operators at each time

Cost savings

Office costs, facilities, systems, recruitment and training costs

Committed to efficiency

Each project will have specific SOP, KPI, SLAs (Customer Service), Productivity (Sales) commitment set up.

One-stop partner

In addition to inbound contact center services, BSV also has strong services to provide when partners request.

The difference

CASE STUDY

With the slogan “Understand and respond to every word”, BSV contributes to the success of more than 100 businesses and brings great experiences to end customers.