OBJECTIVE, ACCURATE, DETAILED
BSV's Mystery Shopping Service Provides an Objective Perspective at Every Touchpoint Between a Business and a Customer
Quantify improvements or declines in service quality, sales performance, and employee compliance.
SOLUTION
BSV does this by playing the role of a customer to experience and evaluate touchpoints from the perspective of a real customer, then synthesizing and analyzing to point out 'gaps' that businesses can improve.
- Multi-channel: Offline/Online
- National scale
Evaluate staff's skills, expertise, and attitude
Assess employee compliance with work procedures
Evaluate the landscape, layout, and cleanliness of the store
Other assessments as required by the business
WHY CHOOSE MYSTERY CLIENT SERVICE AT BSV?
Customer experience oriented
BSV is a customer care company, so the criteria we added to the list will focus on customer experience rather than just the usual yes/no criteria.
High quality mystery shopper team
Professional and competent Mystery shopper team. Members are well trained to ensure the most accurate and subtle understanding and perception of the assessment levels.
Flexible
Ability to deploy projects quickly. Flexibility to increase or decrease the number of staff and assessment areas at any given time.
Value report
Not only stopping at evaluation reports, but also helping to link quality management activities with other customer activities, helping businesses build a complete customer strategy framework.
The difference
- # Aims at customer experience
- # Multi-industry experience
- # In-depth report
- # Nationwide
- # Flexible
WHY CHOOSE SECRET CLIENT SERVICE AT BSV?
Customer experience oriented
BSV is a customer care company, so the criteria we added to the list will focus on customer experience rather than just the usual yes/no criteria.
High quality mystery shopper team
Professional and competent Mystery shopper team. Trained team members ensure accurate and subtle understanding and perception of all levels of assessment.
Fast and flexible
Ability to quickly deploy projects. Flexibility to increase or decrease the number of employees at any time.
Value report
Not only stopping at evaluation reports, but also helping to link Quality Management activities with other customer activities, helping Enterprises build a complete customer strategy framework.
THE DIFFERENCE
- Customer experience oriented
- Multi-industry experience
- Value report
- Nationwide
- Fast Deployment
- Flexible
CASE STUDY
PARTNER
Mystery shopper solutions for all industries
- Finance, Banking
- Retail chain
- Automobile
- F&B
- Beauty, spa
- Fashion
- Medical
- Pharmaceuticals
- Telecommunications, television
- E-commerce
Professional mystery shopping service
- Objective
- Exactly
- In-depth
68%
Customers leave the brand because of unprofessionalism from service staff.
Is your business facing the following problems?
Customers do not return to the store
Asynchronous operating procedures between branches
Unable to control all processes and employees
Let mystery shopper service help you!
Bell24VN does this by acting as a customer to experience and evaluate the business's touch points from the perspective of a real customer, then synthesizing and analyzing to point out the 'gaps' that the business can improve. The solution will help businesses have an objective and accurate view of the quality of service, business processes, and quality of human resources they possess.
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Evaluation factors
- Evaluate staff's skills, expertise, and attitude
- Assess employee compliance with work procedures
- Evaluate the landscape, layout, and cleanliness of the store
- Other reviews upon customer request
Scope
- Multi-channel: Offline at stores and transaction offices. Online channels
- Location: Nationwide
- Number of reviews: Unlimited
Bank
Retail chain
Automobile
F&B
Beauty, spa
Medical, pharmaceutical
6 strengths that make us the top in Mystery Shopping
Nationwide deployment
Over 4,000 employees and a network of Mystery shopper collaborators are capable of operating nationwide.
Deep understanding
Experience in implementing for hundreds of partners, multi-channel, multi-industry, in-depth knowledge
Tailored solutions
Tailored solutions for each business
Real report
Record real evidence with videos, pictures, checklists
Accurate and objective results
File reporting the current situation, analysis & comparison between points of sale
Cost optimization
Competitive price. Diverse pricing methods (Price per visit, total project price, etc.)
6 different results
After using Bell24VN's Mystery Shopping service
Get advice1
Have an objective perspective on: Customer Service, Business Processes, Sales Efficiency, Human Resource Quality
2
Recognize brand health compared to competitors, know what customers are saying about the business
3
Detect subjective and objective errors that cause customers to be dissatisfied/leave the brand, recognize shortcomings in business processes, and make timely corrections.
4
Know how good your business's customer service is. Create a compelling basis for building customer strategies, business strategies, and other internal processes.
5
Synchronize quality between points of sale in the chain
6
Professional and cost-effective survey and evaluation
Implementation process
1
Determine input needs
Determine business criteria. Consult and complete evaluation criteria.
2
Select and train personnel
Agree on the detective team for the campaign. Detective training
3
Deployment
Operations and information synthesis
4
Evaluation and Development
Data collection, analysis and evaluation. Report submission. Improvement consultation
Our partners
Case study
Improve Restaurant Chain Business Efficiency With Secret Service Solutions
Evaluate the current business performance of the P restaurant chain through a survey of customer service experience from the time of booking a table to the end of the meal, evaluate after-sales customer care, thereby providing visual reports and consulting appropriate solutions.
See details Other case studies
Featured News
How to calculate customer satisfaction score (CSAT)
10 Customer Experience Metrics You Need to Know
Necessary skills of market research staff
When we experience, we are customers. When we judge, we are experts.
Let B24VN Help You Understand Better Through 1:1 Consulting
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