Many businesses are doing everything they can to get more customers – But nurturing customer loyalty is not getting the attention it deserves.
We understand that
Increasing customer retention is a top priority for businesses. Retaining a loyal customer gives a business the opportunity to significantly increase revenue.
More cost effective.
Average cost to acquire a new customer 5-7 times higher than average compared to the cost of maintaining existing customers. In addition, new customers are more likely to leave the business, which makes the business always have to invest a lot of money to exploit new. So why not design a standard solution to increase customer loyalty today?
Loyalty Solution of Bellsystem24- Vietnam helps you increase your customer loyalty with comprehensive customer care and performance measurement.
Our Services.
We offer a customer loyalty enhancement package that includes:
- Customer care (Before – during – after purchase)
- Customer satisfaction survey
- Measure and analyze NPS.
1. Customer care
Bellsystem24 Vietnam provides comprehensive customer care solutions, across multiple channels and industries.
- Voice channel: Call Center, Contact Center.
- Online Channels: Social media, Website, E-commerce, Video call.
- Offline channels: Customer service at stores, Field.
- Industry scope: Multi-industry.
With 16 years of experience in the customer service industry and a team of operational experts, customer care staff and advanced technology. We are committed to providing your customers with the best service experiences they deserve, thereby increasing their loyalty to the brand.
2. Customer satisfaction survey
This is the solution we offer to our partners as an added value. When implementing the service, the customer satisfaction survey conducted continuously in each customer interaction or surveyed for each campaign. To capture customer retention effectiveness and evaluate overall sales/customer service quality.
Survey will help you.
- Know the state of your customer service.
- Detect gaps in business processes.
- Accurate market research and assessment.
- Research and evaluate competitors.
- Create the premise for research, development and product sales.
3. Measure NPS
Measurement NPS (Net promoter score) is based on customer feedback from surveys and encoded into specific scores to accurately assess the effectiveness of maintaining loyalty and the ability of customers to recommend your brand to others. We implement NPS evaluation in 3 groups:
- Promoter
- Passives (Neutrals)
- Detractor
Commitment from Bellsystem24 Vietnam
Commitment to understanding:
- Human resources system with in-depth knowledge of many industries
- Understand the difficulties and challenges in implementing customer service of each organization.
Commitment to service quality
- Staff are trained in depth in professional and continuous customer care skills.
- Recruitment, training and quality management processes are carried out systematically and with high discipline.
Committed to optimal solutions
- Continuously research, develop and apply technology in customer care activities.
- Proactively advise partners when necessary.
