Industry solutions
Pharmaceutical

Proactively and Automate Sales & Customer Service to Increase Profits for the Pharmaceutical Industry

Challenges for businesses in the pharmaceutical industry

Most pharmaceutical businesses pay little attention to keeping up with technology trends applied to customer interaction, management and development activities as well as sales.

Most new businesses own multiple interactive channels (multi-channel) but have not yet been unified into integrated multi-channel (omni-channel), causing difficulties in managing customer information, wasting time and employee productivity. In addition, businesses also do not have a way to review the quality of chain stores, distribution agents, as well as effectively deploy synchronous Promotion/Marketing programs for the system.

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Solutions to improve the quality of pharmaceutical business services

Contact Center system combined with CRM

Manage customer information systematically (Agents, collaborators, end customers)
Support Call Center features: Call reminder, Customer history pop-up, customer status classification, support Telesales call campaigns, ...
Measuring employee productivity
Create proactive marketing campaigns to end customers, receive feedback, and develop lasting customer relationships

Detail

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Marketing solutions and sales consulting

Number 1 quality human resources in the market

» Contact Center staff are Pharmacy graduates, professionally trained, equipped with solid knowledge.

» Good grasp of customer psychology, excellent sales closing ability

» Supervised by experienced management team (Team lead, PM)

Leading technology, high performance

» Find new customers, potential customers for the company. Create and stimulate demand for products and services that the company is providing to motivate customers to make purchasing decisions. (Data mining)

» Filtering the list of potential customers for the sales team (Data Cleansing)

» Applying automation technology: Auto Call, Auto Dial, RPA, ... Making millions of quality calls to customers during the PreSales, Sales & After-Sale process

Commitment by project performance index

» SLA (Service Level Agreement) commitment to ensure the best customer experience

» Commitment to CSAT (Customer satisfaction) level of satisfaction during customer experience

» Weekly, monthly and quarterly performance reports

Training solutions for pharmaceutical businesses

Training services for the pharmaceutical industry

16 years of experience in implementing customer service and sales activities
Experienced lecturers in the industry
Practical practice of practical content, applied immediately to work

Courses

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2

Pharmaceutical LMS System

Digitalize E-learning training programs. Online learning and training is easy, scientific, and intuitive.
Fast application.
Buy directly or rent the system and get free teaching content worth up to 36 million VND
Synchronized training for agent system and distribution stores

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Support customer relationship development, revenue growth

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Re-establish and develop customer relationships

Deploy free nutrition and health consulting package
Build quality Fanpage, Landing page and Website for short-term promotion
Place standees, posters, brochures/flyers, ... at retail outlets
Increase Campaign media coverage
Wifi-Marketing at hospitals, clinics, ...

Building a quality customer database

Store and synchronize customer data
Proactively deploy large-scale Customer Service and Sales campaigns, or according to business needs
Building and developing a loyal customer base

R&D

Support the survey and research to launch new products and new distribution methods suitable to customer consumption characteristics.

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Increase revenue
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Ensure CSAT
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Increase customer engagement

Triple S – Mystery Shopping Service for the Pharmaceutical Industry

This is a solution that helps pharmaceutical businesses have an objective and accurate view of the quality of services, business processes, and quality of human resources that the business owns. Bell24 Vietnam does this by acting as a customer to experience and evaluate the business's contact points with customers from the perspective of a real customer. Mystery shopping service can be deployed on multiple channels (Offline and Online channels).

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Conduct customer surveys, market surveys

Evaluate sales performance & service quality

Assess employee compliance with business processes