“The perfect multi-channel call center solution to retain customers and increase revenue”
The number of communication channels from customers to businesses is increasing, and at the same time, the requirements for interaction quality are also increasing significantly. They still use traditional channels such as Voice, Email, ... But there is also a tendency to interact more widely through Video Call applications, Social Networks, Web chat.
Meeting all customer needs across all contact channels helps businesses maintain good customer relationships, build brand image, increase information delivery and increase sales.
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- Are you a company that provides video game platforms? Connecting with customers on social media platforms is a must.
- Are you in banking business? Customers will contact the network more via voice call channels.
- If you are in e-commerce business? Web chat is a good choice.
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With multi-channel Contact Center, you can choose customer service channels to suit your business needs.
Bellsystem24-Vietnam solves the problem for you.
We surveyed a number of managers Contact Center to better understand the issue: Why aren't they using the right multi-channel call center to meet customer needs? And found there are two main reasons:
46% Failing to recognize the needs arising from their customers.
54% They recognized the problem but their current call center platform was limited in its multi-channel capabilities.
None of the above managers use Bellsystem24-Vietnam's multi-channel Contact Center platform.
Integrated multi-channel switchboard solution.
Multi-channel Contact Center Platform Bellsystem24-Vietnam is a unified system, capable of supporting all contact channels and unifying information along the customer journey, ensuring the customer experience is always consistent and seamless. It is a complete solution consisting of three core components.
Omni-Channel Contact Center.
Flexible, easy application platform architecture. You can deploy as a traditional switchboard or on Cloud platform, connect to existing database systems easily.
Functions of the switchboard:
- IVR: Pre-saved script-based voice interaction software.
- ACD: Intelligent call distribution.
- Skill-Based Routing: Skill based routing.
- Voicebot: Automatic voice interaction robot.
- Omni-Channel: Multi-channel integration.
- CRM: Customer relationship management and knowledge storage software.
- Auto dialer: Smart dialing.
- Monitor: Monitor Agent activity in real time.
- Report: Real-time or timeline reporting and analysis.
Bellsystem24-Vietnam's multi-channel call center platform is the solution to help you solve the challenges from the increasing needs of customers. at the most optimal cost. Want to deliver superior customer experiences in an omnichannel environment?
