BPO is currently a trend for many businesses today. However, what are the suitable forms of BPO for businesses, what should be noted when implementing BPO... In the article below, BellSystem24 Vietnam will help you gain basic knowledge about BPO services.
BPO Concept – What is BPO?
BPO (Business Process Outsourcing): Business Process Outsourcing.
It is a form of business that hires another unit to perform a certain activity, usually not a core activity, to save resources and help the business focus on its main activities.
The lessee (client) will pay a fee to the BPO company (usually called Agency or third-party) to be responsible for implementing and ensuring the effectiveness according to the agreement. At this time, the BPO company will be the party to perform the tasks of recruiting, training, operating, reporting, and paying salaries to employees.
BPO Forms
There are two popular forms: Onshore BPO and Offshore BPO.
- Onshore BPO: Hire a domestic BPO company.
- Offshore BPO: Hire a BPO company in another country, usually countries with cheap labor, stable politics, and tax incentives.
BPO in Vietnam
In Vietnam, the term BPO appeared in 2005, however the growth rate was slow, as of 2007 there were only 17% enterprises in Vietnam using this service. But up to now, The growth rate of BPO services in our country has changed dramatically.In 2014, Vietnam ranked in the top 5 countries with the best BPO service quality in the world and is currently one of the most popular destinations globally.
Top most popular BPO outsourcing sectors in Vietnam
- Contact center switchboard (customer service, sales,…)
- Information Technology: Programming services, system maintenance and technical support.
- Accounting: Bookkeeping, financial reporting, and taxes.
- Human Resources: Recruitment, employee records management, and payroll.
- Marketing: Content production, advertising, data analysis and market research services.
Why do businesses increasingly prefer BPO outsourcing?
Economic trends pose many challenges for businesses, requiring continuous improvement to increase competitiveness, forcing businesses to be more streamlined and efficient. While Maintaining non-core jobs is taking up a large investment of resources., therefore, BPO Outsourcing has become the optimal solution, helping businesses always take the initiative and easily adapt when there are "changes".
Benefits of BPO.
- Get quick access to human and process solutions on demand. No time wasted recruiting and training staff, helping businesses focus on core activities.
- High work efficiency, as BPO companies have deep expertise in a particular field.
- Optimize time and human resources for business operations
- Fast deployment, flexible to scale up or down.
- Minimize costs and risks for businesses in implementation and maintenance.
Challenges of hiring BPO
Service quality issues: It is difficult to control the quality of service 100%. In addition, BPO providers also have differences in capacity, so businesses need to evaluate carefully when choosing.
Difficulty in management and coordination
Information Security: Risks related to data security and information security. Especially in the banking, finance, insurance and healthcare sectors. Therefore, businesses should choose reputable units with strict operating procedures, advanced IT systems and information security certificates issued by competent authorities.
Bellsystem24 Vietnam's BPO Services
Bellsystem24 Vietnam is the leading unit in the field of providing Contact Center & BPO solutions in Vietnam since 2006, proven with more than 200 successful projects. We provide multiple services, helping businesses save budget and time while still achieving business goals.
Services currently being deployed:
- Business switchboard: Solution Full package switchboard (Customer Service, Sales, Survey, etc.)
- Mystery shopping: Mystery Customer Solution.
- Field Work: Field Agent, Field Sales, PG – PB
- Input: Data mining, data processing, data entry
- Content Moderation: Review and censor content on social media, e-commerce sites, apps, etc.
- Field force: Care, expand agents, sales channels.
Why should you choose us?
With over 18 years of experience, Bellsystem24 Vietnam is proud to be the unit that brings businesses the best BPO solutions today, helping businesses:
- Commitment to efficiency by index.
- Proven capability with over 200 successful projects for many multi-industry businesses.
- Improve human resource quality: The recruitment and training process is methodical and highly selective. New employees are trained in-depth in related fields. Always strive for the goal: Help businesses position a professional and humane image in the minds of customers.
- Security: Highly secure operation, ISO 27001 certified process.
- High flexibility: seasonal, campaign... suitable for each stage of business development
- Save costs and resources: Help the unit save 30% in investment costs, 20% in operating costs for training, recruitment, risk prevention... From there, the unit can focus more resources on developing core services.
BellSystem24-Vietnam's BPO Outsourcing Process
Step 1: Businesses contact our experts. BellSystem24 Vietnam via hotline 1900 1739Or leave the information you need from support consultants via email: contact@bell24vietnam.vn
Step 2: Bellsystem24 Vietnam receives requests, analyzes the problem and provides solutions.
Step 3: The enterprise accepts the proposed plan of Bellsystem24 Vietnam and requests changes to suit actual requirements before signing the BPO service operation contract.
Step 4: Deployment and operation under the supervision of both parties.
Step 5: Synthesize and analyze data, report on implementation activities, and continuously improve.
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