Job Description
- Receive calls or emails, in-app chats related to user concerns regarding service policies: promotions, problems, conditions to become a partner, etc. and respond based on the instructed content.
- Refer complaints or difficult cases to specialized departments or higher authorities.
- The caller can be a customer, partner/driver or merchant. Employees will be assigned to work on channels corresponding to each specific recruitment stage.
Request
- Good attitude. Open-minded: ready to listen and absorb new values for innovation and development.
- Male or female between 19 and 35 years old. No appearance requirements.
- Education level from 'intermediate' or above, or 'high school'. Priority is given to candidates with experience in customer care in a contact center environment, or customer service in general.
- Clear voice, no strong regional accent.
- Love or desire to gain experience in professional customer service.
Welfare policy
- Salary: 5,200,000 + 800,000 KPI.
- Regular salary increase, salary review every 6 months.
- Trained in service knowledge and customer care skills systematically.
- Enjoy insurance, holidays, and other policies according to the law when becoming an official employee.
- Participate in team-building activities, social activities, arts, sports, birthday parties and company trips.
Work location
- Bellsystem24 Vietnam Office: 8A Huynh Lan Khanh, Ward 2, Tan Binh District, HCMC
Working time
Flexible: 9 hours/day (including 1 hour break between shifts, 1 day off/week) within the time frame:
- Shift 1: from 06:00 to 15:00;
- Shift 2: from 07:00 to 16:00;
- Shift 3: from 08:00 to 17:00;
- Shift 4: from 09:00 to 18:00;
- Shift 5: from 10:00 to 19:00;
- Shift 6: from 11:00 to 20:00;
- Shift 7: from 12:00 to 21:00;
- Shift 8: from 13:00 to 22:00;
- Shift 9: from 14:00 to 23:00; Flexible shift rotation 6:00 – 23:00
- Shift 10: from 9:30 pm to 6:30 am the next day. (only work 3-4 shifts/month, and only when proficient in the job can you be assigned to work shift 10)
