In the context of fierce competition in the banking industry in the market, creating a lot of pressure, synchronizing and ensuring transaction quality across the entire system to improve service quality and customer satisfaction is one of the best solutions to promote development.

To help managers and bank employees measure and improve quality at the transaction office, BELLSYSTEM24 VIETNAM provides a checklist template with 50 of the most popular detailed items today. The template helps:

• Control service quality, sales skills, how bank employees talk to customers in person, on the phone and through other channels.
• Evaluate product quality, transaction space of the Bank and financial transaction points, improve business processes/products.
• Compare the quality of your outlets with each other and with your competitors
• Have a framework in place to improve customer service by outlining specific steps and goals to achieve at each stage of customer contact.

With many years of experience and processes, BELLSYSTEM24 VIETNAM has deployed for thousands of different customers. BELLSYSTEM24 VIETNAM's detective customer service solutions are flexibly designed, adjusted - tailored for each specific business, to save maximum costs and bring the best results.