It has been more than 72 years since the first “Electronic Autonomous Robot” was created by William Gray Walter in 1948, robotics and automation technology have developed with outstanding application capabilities. Robots have penetrated into every economic production activity, social life and created great benefits with the ability to apply high efficiency to some human activities. And we have seen those changes more and more clearly in recent years, when artificial intelligence (WHO) No longer a vague concept with little practical application, AI has exploded and brought Robots more advanced and intelligent applications. However, in that rapid development, many people still ask the question: Can robots completely replace humans in many activities?
There will be arguments, but here Bellsystem24-Vietnam just give your arguments and predictions for the future. First, let's look at the role of Robots in reality.
The role of Robots in the present time.
1. In the manufacturing industry.
Industrial robots have been around for a long time. Most of them use weak artificial intelligence. (Narrow AI) programmed to perform certain operations in place of human manual operations, some intelligent Robots are used in the manufacturing industry to serve higher analytical requirements.
Benefits that Robots bring to the manufacturing industry:
- Increase performance and work efficiency: Work quickly, continuously, tirelessly, with high precision and consistency in product quality.
- Reduce production costs: Reduce labor costs and limit production errors.
However, manufacturing robots also have some limitations, typically the risks of software and hardware failures; just a small failure can affect the entire production line.
2. In the service industry.
Service Robot are often the most advanced robots of today, although most of them are only classified as having weak artificial intelligence (There are two types of artificial intelligence: Weak AI (Narrow AI) and Strong AI (Artificial General Intelligence). They are created with the purpose of serving the process customer service experience, that is why integrating artificial intelligence technology to help Robots understand and respond to customer information quickly and accurately is necessary. Some artificial intelligence software integrated in service Robots such as: Chatbot, Voicebot, Voice Biometric,…
Benefits of robots in the service industry:
- Increase efficiency and effectiveness of customer service: Ability to respond to information quickly, accurately and continuously.
- Security: High security thanks to security technologies (Developed when Robots are integrated with software such as voice biometrics, fingerprint biometrics)
- Reduce operating costs: Reduce costs of hiring employees, reduce costs of investing in many office equipment;
- Improve customer experience: Customers are served faster and information is responded to more accurately.
The above roles partly show the importance of Robots in business activities and human life. But why do many experts think that Robots completely replacing humans is impossible? Although machine learning technologies (Machine Learning) has evolved to turn Robot into a powerful artificial intelligence machine (Artificial General Intelligence) whatever
Why can't robots replace humans?
Here we have two elements of human ability that cannot be replaced by anything else.
Thinking.
Human thinking is different from machine thinking. Although a Robot possesses artificial intelligence with the ability to understand and analyze all knowledge in scientific aspects, it is accurate in a certain context. Besides, although a human individual possesses a more limited source of knowledge than a Robot, in many different contexts, humans can come up with different analyses and solutions to situations, which robots cannot do.
Emotion.
This is an important factor in answering the question: Can Robots completely replace humans? Human emotions are a very difficult factor to determine accurately, emotions change differently from person to person, from time to time. Creating a robot with the ability to accurately understand human emotions and thereby provide appropriate solutions is not feasible.
Especially in the field of customer care: Sometimes customer complaints cannot be resolved by policy solutions (which robots can do), but only need the right emotional impact at the right time from customer care staff, everything can be cheaper in a different direction for the better.
How to use Robot properly?
Robots and humans must be two factors that go hand in hand in business and social activities to bring about the highest efficiency. In which:
- Robot: Take on the role of performing automated tasks and problem solving according to procedures and policies, without requiring emotions.
- Human: Participate in the process of managing Robot operations, taking on tasks that require emotions and deep thinking ability.
Nowadays, information technology has developed too fast every day. Robot solutions are born to replace human activities more and more and have the ability to be perfect. But humans are still the same, still the "master of the game" and take on some irreplaceable jobs.
