Voicebot, also known as Voice Robot: Is an artificial intelligence technology that can read and understand natural language (NLP) and respond to interactions from human voices. It is widely used in customer service activities, especially in Call center software.
Voicebot appears to optimize
Artificial intelligence is emerging as a step forward to help businesses improve customer experience. Customers now expect highly personalized and responsive services. That is why technologies like Chatbot, voicebot was born and is increasingly perfected. It can be said that Voicebot Call center is a much better upgraded version than IVR.
IVR Alternatives
IVR (Scripted Voice Response) is the most popular software in most call centers. When a customer calls, the IVR is activated and directs the customer to the appropriate department via a keystroke. For Voicebot, everything is simplified and more efficient. Voicebot will directly read customer requests and provide answers based on available data, highly personalized thanks to the ability to read customer data and interaction history. If the case is beyond the scope of the answer, Voicebot will transfer to the appropriate operator department.
Benefits of Voicebot Call Center
- Increased operational efficiency: Many tasks will be automated, with the ability to work efficiently and continuously.
- Reduce operator pressure: Limit the work that operators have to do, reduce pressure, and improve efficiency in handling specialized tasks.
- Enhance customer experience: Faster, more accurate, more personalized service.
- Cost optimization: Save costs by cutting staff and increasing revenue.
Let Voicebot in Telehub help you
- Voice follows the customer journey: Natural Language Processing assistant follows the customer journey, unifying information from voice call, SMS, Webchat, and Social channels.
- Flexible: Flexible contact options with Voicebot and Agent, depending on customer needs.
- Ready-made: Voicebot is pre-built, just quickly tweak it to fit your business.
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