Bespoke CRM software designed according to business needs
- Specialized, unique, most optimal
- Optimize business processes
- The perfect choice to increase sales and profits
What is Bespoke CRM?
Bespoke CRM (or Customized CRM) is CRM software that is specifically designed or customized to the needs and processes of a business. The value of Bespoke software compared to software available on the market is that it can be designed specifically for specific business goals, with features that other CRM software cannot have. Bespoke CRM ensures 100% compatibility with the processes and needs of the business needed to operate effectively.
When should you use a Bespoke CRM solution?
- Your current CRM is not enough to meet your needs
- Businesses have complex operating systems and want to optimize coordination processes between multiple departments.
- Want to enhance customer experience beyond measure?
- Want to improve the efficiency and accuracy of entering and recording data from multiple sources?
- Need reports, analysis, forecasts with data
Comparison between Bespoke CRM and Off-the-shelf CRM
| Deployment | Application | Manage | Features | Security | |
| 1. CRM available | Easy to install and deploy based on available features | – General application according to the most popular CRM process of businesses. – An effective, fast all-in-one solution for businesses with basic needs |
– Limit roles & permissions for users participating in the system. Usually includes: Agent – Supervisor – Manager | – Basic reporting and monitoring functions – Often it will be necessary to combine other solutions to fully meet the business needs. |
– Basic security, limited to some businesses that require high security such as: Banking, finance, insurance, healthcare, etc. |
| 2. Bespoke CRM | Longer implementation time, due to the need for in-depth analysis and consulting processes | – Adhere to specific and specialized business processes of the enterprise and industry. – Helps to streamline the number of systems needed, creating a seamless, unified experience from Sales to Customer Service |
– There is clear delegation of authority to many departments in the business. – Allows decentralization & personnel management according to specific & individual needs |
– Customize the functions and operations of the reporting and management system, helping to ensure close management and work implementation. – All features in the CRM system are fully utilized. |
– High security according to ISO and PCI-DSS standards, other security layers can also be built according to specific requirements. |
Highlights of Bell24 Vietnam CRM system
Bell24 Vietnam's CRM solution is the perfect choice to help hundreds of businesses optimize complex business processes, increase revenue and digital transformation. Especially for fields that require advanced features and large-scale operations such as Healthcare, Banking and Finance, Insurance, and Telecommunications.
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Easy to use
Intuitive, complete, easy-to-use interface. Can be customized according to needs
Customization capabilities
Custom built to your unique business needs
Deep professionalism
The software is developed by Bell24 Vietnam, the No. 1 BPO operator in Vietnam. Therefore, this is a solution designed based on a deep understanding of many industries and business types.
Superiority
CRM software with advanced features and the most competitive investment cost
API
Integrate with other software via API to synchronize data
Super flexible
Can scale up or down (Number of licenses, features) over time
Automation
Helps streamline business processes, cut down on manual operations with automation features
One-stop partner
Choosing Bell24 Vietnam means you can use our ecosystem with special offers such as: Cheap packages, Sales & Customer Service training course offers, API implementation consulting, Customer Service strategy consulting...
Consulting and implementation process
Trusted by over 100+ businesses
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Case study: Building Bespoke CRM for a specialized hospital
The problem is
- Previously, if customers wanted to see a doctor, they often had to go directly to the hospital to queue, register, get a book, and see a doctor. This was not only time-consuming but also very dangerous during the epidemic. Therefore, building a CRM integrated with an appointment scheduling switchboard was extremely necessary.
Results after use
- Operating 24/7, helping to increase hospital appointment scheduling efficiency up to 50%
- Optimize the appointment booking process, customers can easily book suitable appointments.
- Enhance brand image in the eyes of customers, helping BV become one of the top choices in the industry.
