Bellsystem24-Vietnam's comprehensive customer care solution helps businesses achieve effective customer retention goals, increasing the overall NPS index.
We understand that.
Increasing customer retention is your top priority. Retaining a loyal customer gives your business the opportunity to significantly increase revenue.
- Satisfied customers spend at least as much as new customers 25%.
- Customer satisfaction will promote about your business to more people.
“ More cost effective: The average cost of acquiring a new customer is 5-7 times higher than the cost of retaining an existing customer.“
Our services.
We provide a full package of services to maintain and improve customer loyalty, including: Customer care (Before - during - after purchase), Customer satisfaction survey, NPS measurement.
1. Customer care.
Bellsystem provides comprehensive, multi-channel customer care solutions.
- Voice channel: Call Center, Contact Center.
- Online Channel: Social media, Website, E-commerce, Video call.
- Offline channel: Customer service at the store, Field.
With over 14 years of experience in providing high standard customer service, Bellsystem24-Vietnam Confidently become a partner to help you improve customer loyalty and increase sustainable revenue.
2. Customer satisfaction survey.
This is the solution we provide you as an added value. When implementing the service, the customer satisfaction survey performed regularly during each call or periodically. To capture customer retention effectiveness and evaluate overall sales/customer service quality.
Survey will help you.
- Know the state of your customer service.
- Detect gaps in business processes.
- Accurate market research and assessment.
- Research and evaluate competitors.
- Create the premise for research, development and product sales.
Survey form: Direct survey, telephone survey.
3. Measure NPS
Measure Net promoter score Based on customer feedback from surveys and coded into specific scores to accurately evaluate the effectiveness of maintaining loyalty. NPS assessment is implemented by Bellsystem24-Vietnam in 3 groups:
- Promoter
- Passives (Neutrals)
- Detractor
Why choose Bellsystem24-Vietnam?
Committed to understanding.
- Human resources system with in-depth knowledge of many industries
- Understand the difficulties and challenges in implementing customer service of each organization.
Commitment to quality service.
- Staff are trained in depth in professional and continuous customer care skills.
- Recruitment, training and quality management processes are carried out systematically and with high discipline.
Committed to optimal solutions
- Continuously research, develop and apply technology in customer care activities.
- Proactively advise partners when necessary.
Increase customer retention and revenue
with comprehensive customer care service from Bellsystem24-Vietnam.