OBJECTIVE - ACCURATE - DETAILED
Not only stopping at basic reports and assessments through indicators, BSV's Research & Survey solution also helps link quality management activities with other customer activities, helping businesses build a complete customer strategy framework.
SOLUTION
We use a variety of research and survey methods depending on the project's objectives, to exploit and turn data into an important resource to help businesses grow rapidly.
Market research
- - Update market and consumer information
- - Detailed and in-depth market research report
- - Role-play as a customer to experience and evaluate touchpoints
- - Evaluate employee competency and compliance with procedures
Deployment capacity
With 12 branches nationwide and nearly 4,000 employees, BSV is capable of quickly deploying projects nationwide.
The team has a background in customer service, so the data mining and evaluation approach is customer experience-oriented.
Modern equipment ensures realistic and intuitive results
Detect subjective or objective errors/mistakes from personnel, technology or mechanisms that lead to customer dissatisfaction
Link quality assessment to other activities in the Enterprise's customer strategy
Research - Comprehensive Assessment
- Surveys on social media and online channels
- Evaluate facilities, transaction space, points of sale...
- Check and evaluate staff's professional style, attitude...
- Survey and evaluate business operations processes
- Collect competitor information
- Scenario and business situation assessment
Detailed, authentic reporting
- Images, videos, recordings, checklists
- Qualitative and quantitative statistics
- In-depth analysis and comparison
- Improvement planning consulting
CASE STUDY
PARTNER
SOLUTIONS FOR FIELDS
- Finance, Banking
- Retail chain
- Automobile
- F&B
- Beauty, spa
- Fashion
- Medical
- Pharmaceuticals
- Telecommunications, television
- E-commerce
