SPEECH-TO-TEXT SERVICES
- Vietnamese voice to text conversion service accurate to 95%
- Optimize the ability to automate customer communication processes
Speech-to-text is a computer program that can identify words and phrases in spoken language and then convert the data from speech into a format that can be understood by a machine.
Some popular applications
Query customer information
Information Security
Effective QA support
Query customer information
Speech-to-text is often integrated with Voicebot technology to retrieve customer information queries from data read and understood by Voicebot without human involvement.
✅ Personal information query
✅ Credit card balance inquiry
✅ Order/delivery information
✅ Answer FAQ, …
Information Security
Automated identity authentication without human involvement. Incorporates Voice biometrics technology
✅ Access personal data
✅ Legal data retrieval
✅ Change security code,…
Effective QA support
Convert audio data to text, allowing QA staff to score calls on a scale based on Call Script.
✅ The QA process will be easier and more diverse, and performance will be evaluated more accurately.
Improve service quality
Customers will be more satisfied when all information is answered quickly and accurately.
Automation
Reduce manual workload through automation. Human resources can focus on specialized tasks.
Information Security
Absolute safety with security based on the correspondence between the information provided and system data.
Bell24 Vietnam is the leading unit in Vietnam in pioneering the development of Speech-to-Text technology and applying it to Call Center switchboards.
TRANSLATE with x English
TRANSLATE with
COPY THE URL BELOW
Back EMBED THE SNIPPET BELOW IN YOUR SITE
Enable collaborative features and customize widgets: Bing Webmaster PortalBack
Accurate language recognition
Applying Deep Learning technology and speech recognition technology, Bell24 Vietnam's Speech-to-Text service provides accurate and improved audio recognition results over time, recognizing language variations according to regional accents, age, and non-Vietnamese word usage.
TRANSLATE with x English
TRANSLATE with
COPY THE URL BELOW
Back EMBED THE SNIPPET BELOW IN YOUR SITE
Enable collaborative features and customize widgets: Bing Webmaster PortalBack
Supports real-time or pre-recorded audio
Audio input can be received directly from the online application's microphone, or using an available audio file.
Flexible, responsive
Build quickly and customize to your business needs.
Cost optimization
With more than 16 years of experience leading the outsourcing industry, along with a commitment to accompany and provide in-depth support 24/7/365, businesses will have the best cost and resource optimization plan from Bell24 Vietnam.
TRANSLATE with x English
TRANSLATE with
COPY THE URL BELOW
Back EMBED THE SNIPPET BELOW IN YOUR SITE
Enable collaborative features and customize widgets: Bing Webmaster PortalBack
