Professional Outbound Call Skills Course
- Number 1 quality training program in the market
- Outstanding performance, practical 100%
- Training elite teams of employees for businesses, promoting revenue growth
Solve the problems thoroughly
- Afraid to call customers for fear of being rejected
- Call but don't know what to say to convince the customer
- Less than 3 seconds later, the customer hung up.
- Lack of skills to burn the sales process, choose the right time to close the sale
- Lack of flexibility relying too much on the script.
- Lack of proactive customer service before, during and after sales
Outbound call is the most popular form of sales approach in the world thanks to its simplicity and cost-effectiveness. Let Bellsystem24 Vietnam help businesses understand and use it most effectively. The course is designed to closely follow the needs of each business, based on COPC's long-standing experience in operating Contact centers and reputation for service standards in sales.
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Training form
Ensure 90% personnel remember for a long time and immediately apply practical knowledge Increase 30% personnel training effectiveness
In-house training, Public training
4 live training sessions
21 practice modules after training
In-house training, Public training
4 live training sessions
21 practice modules after training
Training content
1. Sales mindset
2. Effective sales script
3. Effective sales script (continued)
4. Practice and test
1. Sales mindset
- Outbound calls in modern business (overview of types of Outbound calls)
- Telesales & Telesales process
- Telesales Call Structure & Sales Script
- Portrait of a professional Telesales employee (factors for success)
2. Effective sales script
- What is your selling style?
- Identify customers by psychology and personality
- Sales script
- Captivating from the first seconds
- Hypnotic language in sales
- Right questions – good screening
- Turn features into customer benefits
- Product presentation techniques
3. Effective sales script (continued)
- – Sales script
- Rejection handling techniques
- 4 Reasons Why Customers Refuse Telesales
- Techniques for overcoming typical objections
- Closing sales – the moment of success
- Secrets to closing sales effectively
- Perfecting the sales script
- Sales Practice
4. Practice and test
- Scenario practice
- Discover your communication skills
- Data and its importance in data development
- Practice the script
- Practice selling on the system
Results after the course
Proficient in customer communication techniques in person and over the phone such as listening techniques, handling feedback, handling rejections... mastering psychology, voice and language in communication.
A method of building a professional, dedicated and energetic personal image.
Get the secrets to controlling and maintaining positive emotions at work and in life.
Especially greatly increasing the ability to handle difficult situations and customer rejections.
Ability to care for and reactivate customers.
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Training implementation process
Training instructor
Dedicated, professional, reputable, responsible, rich in professional experience
Ms. Nguyen Thi Thu Giang
Deputy General Manager
10 years of experience in researching and teaching customer service for many major partners such as: VietinBank, CitiBank, BIDV, VPBank, Gmobile, HTVC, VTC Care, ...
Mr. Bui Tien Dung
Training Director
8 years of experience teaching soft skills in Customer Service, Sales for MSB, Agribank, Viettel, Vinfast, EMS, Nhattin Logistics, ...
Ms. Cao Nguyet Hang
Master, Deputy of Drama Group 2, Youth Theater
20 years of experience in voice acting and knowledge of voice issues. In-depth training courses for Vietnam Airlines, Casper, …
WHY CHOOSE B24VN?
“We believe that the best training solution is the one that best suits the practical needs of each business, solving problems from thinking to operation at the root.”
Bellsystem24 Vietnam is the only training unit that focuses on solving the existing "pain" of human development, improving the capacity of key personnel of enterprises through many forms of in-depth and exclusive surveys - training - assessments.
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Flexible "tailoring"
Flexible in time and location. A systematic training process is designed specifically for each business from the survey stage, training program design, training implementation to the post-training stage.
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Training methods
Five-Factors method combined with a team of experienced and professional instructors
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Comprehensive, optimized roadmap
A closed Pre-In-Post Training program, providing sufficient knowledge, skills, pre-course assessment and training, follow-up coaching after training.
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Active Companionship
Bellsystem24 Vietnam is committed to accompanying businesses to apply the knowledge learned into practice.
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Our partners
B24VN has trained our staff for many years. After the training courses, our staff have made significant progress in their Customer Service & Sales skills, professional telephone communication skills with even difficult customers, keeping our customer satisfaction level at a high level.
Ms. Hang Phan
Television Service Management
With the characteristics of having many dealer stores and many employees scattered in many different provinces, we used to have difficulty in providing standardized and synchronous training for business employees. The B24VN LMS system has helped us relieve a lot of pressure in training personnel, thanks to the simultaneous application of both the training system and training courses on customer service skills.
Ms. Minh Hanh
Manufacturing enterprise
“B24VN’s teaching staff are very enthusiastic, have a lot of practical experience and teaching methods. Our staff are very excited to practice situational exercises and build communication standards. This helps employees gain a lot of useful knowledge in their work.”
Mr. Pham Huu Lan
Bank V
