Digital CX Training
Provides a solid foundation on
- Modern customer service thinking
- How to build a customer journey
- Creating emotional touchpoints
In the digital age, customer experience will help businesses have a competitive advantage over the rest of the market, creating a brand identity in the minds of customers. However, capturing customer experience is not simple. Because customers today interact through more channels, in more diverse forms, and are also much more "awake".
Solve the problems thoroughly
With the course "Customer Experience in the Digital Age" by Bell-Vietnam
- Why is customer service well invested but the number of customers tends to decrease?
- Why do customers have to repeat the same problem over and over again to the operator?
- Why do customers go from point A to point B, and not point C?
- Inefficient touch points in business processes.
Training content
1. Customer experience concepts in the digital age
2. Levels of customer experience
3. Building Customer Profiles in the Digital Age
4. Build a business customer map
5. Touch points create emotions
6. Create the perfect customer experience journey
1. Customer experience concepts in the digital age
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2. Levels of customer experience
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3. Building Customer Profiles in the Digital Age
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4. Build a business customer map
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5. Touch points create emotions
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6. Create the perfect customer experience journey
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Detail
Training form
Ensure 90% personnel remember for a long time and immediately apply practical knowledge Increase 30% personnel training effectiveness
In-house training, Public training
4 live training sessions
21 practice modules after training
Results after the course
Understand the levels of experience in the customer journey.
Build a customer experience map specific to your business
Each person in each position will understand their customer touchpoints and how to keep customers happy.
Know the key factors in purchasing decisions, especially in the digital age, and how to apply them in your work.
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Training instructor
Dedicated, professional, reputable, responsible, rich in professional experience
Ms. Nguyen Thi Thu Giang
Deputy General Manager
10 years of experience in researching and teaching customer service for many major partners such as: VietinBank, CitiBank, BIDV, VPBank, Gmobile, HTVC, VTC Care, ...
Mr. Bui Tien Dung
Training Director
8 years of experience teaching soft skills in Customer Service, Sales for MSB, Agribank, Viettel, Vinfast, EMS, Nhattin Logistics, ...
Ms. Lam Thuy Truc
Training Supervisor
4 years of intensive training on soft skills, customer service and corporate culture for thousands of employees of Gojek, Vietjet Air, Sony Vietnam, Shopee, J&T, Nguyen Kim, ...
Ms. Cao Nguyet Hang
Master, Deputy of Drama Group 2, Youth Theater
20 years of experience in voice acting and knowledge of voice issues. In-depth training courses for Vietnam Airlines, Casper, …
OUR DISTINCTIVE STRENGTHS
“We believe that the best training solution is the one that best suits the practical needs of each business, solving problems from thinking to operation at the root.”
Bellsystem24-Vietnam is the only training unit that focuses on solving the existing "pain" of human development, improving the capacity of key personnel of enterprises through many forms of in-depth and exclusive surveys - training - assessments.
Flexible in time and location. In particular, training content is designed and built according to the specific characteristics, needs and training scale of the enterprise.
Five-Factors method combined with a team of experienced and professional instructors
Comprehensive, optimized roadmap
Pre – In – Post Training/ Closed training path, providing sufficient knowledge, skills, pre-course assessment and training, follow-up coaching after training.
BellVietnam is committed to accompanying businesses to apply the knowledge learned into practice.
Our partners
BellVietnam is proud to have 16+ years of leading Vietnam in building and deploying excellent Inbound and Outbound customer care systems for hundreds of domestic and foreign enterprises.
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