WHAT IS DIRECT SALE? THE IMPORTANCE OF DIRECT SALE STAFF IN THE TELESALES DEPARTMENT

Direct sale is a very popular job in today's labor market, this is the choice of many people because of the flexibility this job brings and the ability to bring attractive income.

What is direct sale?

Direct Sale is a form of face-to-face sales, the transaction process between salesperson and customer takes place at a specific location.

What does a Direct sales staff do?

In fact, direct sales work depends on the nature of the product/service sold and the business form of the enterprise, so there are differences in implementation methods. However, here, Bellsystem24-Vietnam directly clarifies the work of direct sales staff in telesales department

Basically, the work of a direct sales staff will follow the following process:

Telesales staff Complete customer consultation.
Hand over information to direct sales department.
Direct sales staff contact customers about meeting locations.
Go to customer meeting location to consult directly and collect necessary documents.
Complete the purchase procedure.
Storage, reporting, statistics.

From the above process, we can see that direct sales staff will be the focal point for receiving information about customers who have a need to buy products/services from the telesales department (Telemarketing), then we will meet the customer directly to consult in more detail, close the transaction and collect related documents.

Is the salary of Direct sales staff high? How is it calculated?

The salary of direct sales staff is a question that many people are interested in. In fact, there is no exact number to apply to a sales job in general. Because the nature of this is that the source of income will depend a lot on the capacity of the staff. However, you can refer to the average salary of staff at Bellsystem24-Vietnam for Direct sales jobs ranging from 6.5 million - 20 million/month.

Direct sale salary calculation formula = Fixed salary + actual KPI + product commission.

Qualities required of direct sales staff.

Since this is a job that requires flexibility, to do this job well you need to have the following minimum qualities.

Qualities:

Honest: Always be honest and sincere with every customer and colleague you come into contact with.
Hardworking: Sometimes things come up at work that make it difficult to complete (For example, at the last minute, the client changes the meeting location while you are already halfway there).
Enthusiasm: Always be open to customers and be ready to solve any problems that arise at work. This quality will help you gain more sympathy from customers, thereby increasing the chance of completing your orders.
High discipline: Be strict and decisive in your work. This is a quality not only for direct sales, but for all forms of sales.
Think positive: Think positively to easily resolve difficulties at work, especially those arising from customers.

Skill.

Listening skills: Listen, reflect and understand what your customers are facing. You can only be a good negotiator if you are a good listener.
Negotiation skills: EXTREMELY IMPORTANT in every sales job.
Customer analysis and reading skills: Helps you understand what customers are thinking to come up with reasonable negotiation strategies.
Problem presentation skills: Help you convey your thoughts and negotiate as you wish, any breakthrough thinking will be “less of a breakthrough” if you do not present the problem coherently and convincingly.
Decision making skills: Learning to judge and make accurate decisions, balancing mutual benefits (win-win) is the foundation for long-term cooperation, and you can also exploit customer satisfaction later.

The skills you need for this job are summarized here: