In the era of a rapidly growing market economy, companies are increasingly using external human resource services to support their work, one of which is Sales Agent. So what is the job of a Sales Agent - a job with an ideal income?
What is a Sales Agent?
Sales Agent is a term that belongs to BPO services. To make it easier to understand, this term is used to refer to sales personnel (business development) for company A. And company A is the unit hired by company B to carry out a certain business task - Sale agent is the person who will do the work according to the agreement between A and B. But is responsible for the policies and management of company A.
Sales Agent is becoming more and more popular with many businesses.
Instead of having to invest resources in recruiting, training and monitoring the work process of sales staff, companies will look for an Agency to hire Sales Agents with expertise, qualifications, and well-trained knowledge, along with their many years of experience. This is called Sales Agent hiring service or BPO (Business Process Outsourcing) to take advantage of the power of specialized units to improve work efficiency.
Sales Agent Job
The main tasks of a Sales Agent are similar to those of internal sales staff in companies:
- Receive and participate in product training programs of the business they work for as Agents.
- Search (or use available data), offer, advise and convince new customers to use the company's products and services.
- Exploit and expand the network of potential customers and partners in many fields (directly or indirectly).
- Directly carry out and urge customers to complete procedures related to the contract, including: delivery procedures, invoice issuance, and check with customers the quality of delivered products or used services.
- Maintain relationships and take care of customers regularly to exploit more new customers through referrals.
- Tracking the contract payment process, supporting the accounting department in collecting debts, the Sales Agent's job is basically only completed when the customer has completed payment.
- Support product specialist department to resolve customer problems and complaints to ensure maximum customer satisfaction and trust, creating the premise for next transactions.
- Synthesize, research and report to management levels on work performance.
In general, the work of a Sales Agent includes searching, consulting, trading and after-sales customer care to take advantage of opportunities to find more potential customers.
Typical Sales Agent Salary
Sales Agent income is usually calculated = Fixed salary + KPI bonus + % product commission.
The common characteristic of sales jobs is that they are low in expectations and depend on a fixed salary. Because Sales is a career that is not limited in the ability to create results as well as the amount of work that can be completed.
Depending on the output and the % commission level of each product, the work of a Sales Agent can bring in tens or even hundreds of millions of dong per month.
Skills required of Sales Agent
A good Sales Agent will have many skills. Below are some typical skills that a Sales Agent should have:
- Good communication skills
- Negotiation and customer persuasion skills
- Skills to read customers, analyze, handle situations and make decisions
- Concentration skills.
- Organizational and time management skills.
- Relationship management skills.
- Customer-centric mindset.
Some books that Sales Agents should read
Nowadays, there are many good books to support the work of Sales Agents, some of which include books by famous authors in the field of business books and human resource management such as: Brian Tracy, Zig Ziglar, Dale Carnegie...
Some books that Sales Agents can read to improve their professional knowledge include:
- 12 sales techniques.
- Closing the Sale – The Final Blow.
- The art of selling.
These are 3 famous books that guide from A-Z in the complete sales and customer care process. In addition, you can also read the book The Art of High Sales belong to Zig Ziglar to have more attractive real-life case studies and apply them to your work.
