International standard Cisco switchboard system with Vietnamese price
Cisco switchboard is known as the world's number 1 solution in the field of Contact center technology.
- Full implementation consulting
- In-depth business support
- Tailored according to business process
Suitable for medium and large scale Contact Center deployment
Increase agent and entire call center performance
Stable connection even during peak hours
Diverse, intuitive, superior reports
Deliver seamless, flawless and differentiated customer experiences
Integrated multi-channel
Actively engage with customers across multiple channels through just one desktop screen, including inbound voice, outbound voice, outbound IVR, and digital channels
NLP
Provide conversational IVR with Natural Language Processing to capture intent and quickly handle customer requests
Video call
Providing Video Call feature helps agents easily chat, persuade, and win customers' hearts with interactions and emotional experiences like when talking directly. Easily share computer screens, send files, and fill out forms for customers.
Increase First Call Resolution, save on telecommunication costs!
Understand and personalize customer experience
In-depth and detailed customer journey reporting, combined with analytics and AI support
Easily provide detailed customer information and feedback via pre-call IVR, email, and website surveys. Give managers/supervisors a clear picture of agent performance and areas for improvement.
Convert “Cost Center” to “Profit Center”
Develop new business opportunities based on understanding and communicating effectively with customers
Absolute security – Maximum protection for business assets and reputation
Meets rigorous international security standards
Cisco PBX technology meets TLS 1.2 Security, FIPS 140, FedRAMP and PCI-DSS standards (security standards established by the world's leading international card organizations). Supports disabling weak ciiphers
Voicebiometrics and smart algorithms
Helps businesses verify customers with 99.99% accuracy (even when customers have a cold, cough or hoarseness), shortening authentication time to just 15s and saving a large amount of telecommunications costs.
Why choose Bell24 VIETNAM?
Easily purchase licenses, install and integrate international standard Cisco Contact Center system at the most optimal cost.
Committed to in-depth companionship with businesses. Technical support 24/7/365 (including holidays and Tet)
Flexible customization, application integration, system tailoring according to the needs or specific operations of the business. Flexible adjustment of the number of users, no deployment costs.
Experience in operating hundreds of call center projects for domestic and foreign business partners. Implemented by the number 1 experts in the Contact Center industry.
Helps manage information synchronization and process flow according to Business rules effectively. Automate many complex business processes. Optimal cost.
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Case study
Bell24 VIETNAM successfully deploys the first 4G campaign in Southeast Asia
With a powerful Cisco Video Call system solution and an experienced 24/7/365 support team, Bell24 Vietnam's Telecommunications partner has successfully implemented the project, receiving countless positive experiences from customers.
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