Job Description
- Receive emails and in-app chats related to user concerns regarding service policy issues: promotions, incidents... and respond based on the instructed content.
- Refer complaints or difficult cases to specialized departments or higher authorities.
Request
- Education level: High school graduate or higher
- Good typing and office computer skills
- Really love customer service
- Good teamwork
- Personality: trustworthy, careful, proactive, good logical thinking
- Willing to learn new things and quickly adapt to new environments
- Highly responsible in customer service.
- Have good technical knowledge of the product
- Can work on weekends
Benefits and Compensation Policy
- Basic salary: 5.5 million + KPI max 1.5 million
- 2-month probation (85%)
- Working equipment provided.
- Trained in service knowledge and skills systematically and completely.
- Enjoy insurance, holidays, and other policies according to the law when becoming an official employee.
- Participate in team-building activities, social activities, arts, sports, birthday parties and company trips
- Great opportunity to be promoted to other positions after 6 months (or sooner depending on ability)
Work location
- Office Bellsystem24 Vietnam in HCM: 18A Cong Hoa, Ward 12, Tan Binh District, HCMC
Working time
- Working from 9:00 – 18:00 Monday to Sunday. Off any 1 day/week. (Working on holidays available)
- From 2024, shifts will rotate from 6:00 to 01:00 the next morning.
- Shifts may vary depending on workload.
