BSV Challenges
- Mystery shoppers (MS) are regularly trained and updated on the brand's in-store promotions.
- Balance the number of reviews for the night shift of all stores nationwide.
Deployment
- Deployment scale: ~500 reviews / month
- Role-play customers at brand stores nationwide to evaluate customer service
- Format: recording, photography
- Checklist is built methodically, professionally, closely following the focus of the topic
- MS are selected and trained, then thoroughly tested before performing the assessment.
- All reviews are 100% quality checked before the results are delivered to the brand.
Sample evaluation criteria table
Result
