Challenges businesses face
- Managers do not know how to influence, connect with, and lead their teams.
- Limited in organizing, arranging work, and assigning tasks effectively.
- Employees are passive in their work, do not understand their duties and responsibilities
- The team's performance is poor, morale is low, and there is a lack of cohesion.
Who is this course for?
- Middle management, senior management
- Team Leader, Supervisor, Project Manager
Course content
Understanding Coaching Correctly
- Distinguishing between Coaching – Mentoring – Training – Counseling
- Why do modern leaders need coaching skills?
- 5 roles of a Coach
- 3 aspects of effective coaching
Effective Coaching Model – Practical Application
- Introducing 4 Coaching Models in Practice
- Essential Skills in Coaching
- An impressive start to the coaching session
- Master the 55-38-7 model
- Pair practice: Lead a short coaching conversation
4 Essential Skills in Coaching
- Active Listening Skills
- The Art of Asking Open-Ended Questions – Unlocking the Potential of Those Being Coached
- Constructive Feedback Skills
- Inspire & drive action – Communicate to influence
Coaching Practice – Training and 360° Feedback
- Conduct small group coaching sessions
- Feedback and comments from instructors & teammates
- Post-course action plan: 30-day Coaching Journal
Learning format
E-Learning
Online training, unlimited enrollment, cost-effective
Live
Training at Bellsystem24 Vietnam or partner facilities
Results after the course
- Help leaders understand how to set goals, organize, and implement effective coaching skills.
- Guide and motivate employees, helping to ensure work is carried out smoothly and efficiently.
- Know how to create a positive work environment that promotes cohesion among members.
Our Unique Value
We believe that the best training solution is one that is tailored to the needs of each business, addressing issues from mindset to operational methods at their root.
Leading expert in customer service
Bellsystem24 Vietnam is a leading Japanese and Vietnamese company with over 40 years of experience in the customer service industry and is a member of many prestigious global associations.
Flexible "measurement"
Consulting and designing structured training programs based on: Field of activity, scale, characteristics, and business philosophy.
Five-factor training method
Maximize the integration of experiential activities and lesson content.
The classroom has virtually no barriers, helping students integrate quickly, interact in diverse ways, and easily enhance their knowledge.
Ensure that 90% students remember and apply immediately
Numerous specific illustrations and hands-on activities at a professional Contact Center.
Practice and follow-up after training, combined with the use of E-learning applications to mentor and coach students, helping them confidently apply the knowledge they have learned to their work.
Differences
- # Flexible Design
- # High practicality
- # Differentiated Approach
- # Post-training support and assistance
Faculty
Mr. Bui Tien Dung
Training Division Manager
10 years of teaching experience in customer service skills and sales for major partners such as Yamaha, VNPost, Viettel, and EMS.
Ms. Nguyen Thi Ngoc Anh
Training Team Leader
Over 8 years of teaching experience in customer service for projects with partners Vietjet Air, Sony, Shopee, Abbott, and Glico.
Ms. Nguyen Thi Thu Giang
Director of the Human Resources Unit
Research and teaching expert in customer service for partners such as VietinBank, BIDV, GMobile, and HTVC.
Implementation process
Step 1
Receive requests, conduct surveys, and agree on training objectives
Step 2
Design training programs based on the actual situation of the enterprise
Step 3
Training preparation work
Step 4
Implement training
Step 5
Post-training evaluation and certification
Step 6
Post-training and retraining surveys
Our customers
