Greet customers and receive input information automatically using IVR provided by Bellsystem24-Vietnam Provide and route calls to the right operator with the right skills to match customer needs.
What is IVR?
IVR (interactive voice response) is software in Call center has automatic interactive voice response function through pre-stored recording files.
What is IVR used for?
- Auto greeting: Perform automated interactions such as greetings, guiding callers through commands using keystrokes.
- Identity Verification: Automatically ask security questions.
- Account balance and debt notification: IVR can respond with customer account balances stored in the database system.
- Order tracking: Perform order status feedback. Users can enter by order ID to get IVR feedback on delivery journey.
- Automated Survey: Make pre-recorded calls based on scripts for automated surveys.
- Reminder: Make calls to remind customers of appointments.
And much more!
Why is IVR necessary for your business?
If you are using Customer service hotline or sales and want to optimize work performance, IVR is a perfect choice.
- More professional: Greet your customers with a memorable, professional greeting.
- Provide customers with the best experience: Save customers time, allowing them to use options that suit their needs. Press 1 for support on transaction history,.. press 2 to change pin code…
- Increase work efficiency: Thanks to IVR, operators cut down on the process of greeting and exploiting customer input information.
- Save operating costs: Automation helps employees achieve better work efficiency and reduce operating costs.
- Analysis report: Ability to store and analyze customer needs according to input commands.
- Flexible: Easily change IVR messages and structures according to the time and business context.
Types of IVR.
Suitable for multiple campaigns.
Outbound
To make an outgoing call, you can use this feature to:
- Customer Survey
- Telesales
- Telemarketing
- Shipping Notice.
You can also optimize performance when combined with Auto dialer software to make calls fully automated, optimizing performance.
Inbound
Receive incoming calls from customers, greet and route information as needed.
- Customer care
- Warranty acceptance.
- Get an appointment.
Our customers.
Set up smart IVR for your business
and enhance customer experience!
