Concept of artificial intelligence.
Artificial Intelligence (Artificial Intelligence – AI), or artificial intelligence, is a term in computer science. This term is often used to describe machines and computers with functions machine learning and cognitive ability to perform a certain job is based on knowledge, thinking, and human behavior.
How artificial intelligence works.
It includes the process of: Study to acquire knowledge and rules for responding to information – Analysis Identify the correct information to respond to – Feedback – Self-adjusting.
Types of artificial intelligence.
There are three typical types of artificial intelligence:
- Artificial intelligence analysis: Creating a cognitive base of the world and learning knowledge based on real-world experiences is provided through the process of “Machine Learning”.
- Emotional Artificial Intelligence: Based on human intelligence and emotions, the ability to understand human emotions and come up with appropriate responses according to the emotions at a given moment.
- Humanized Artificial Intelligence: The ability to respond to all types of abilities (cognition, social knowledge, emotions), the ability to think for itself and flexibly handle interactions, this is also the smartest type of artificial intelligence!
Benefit.
Since AI was born and developed until now, it has gone through progressive milestones along with the development of Big Data, IOT and other advanced technologies, helping to solve many problems and challenges in machine learning, software engineering and operations. However, there are clear benefits that AI has shown throughout the past time:
- Optimize efficiency and performance: The ability to provide automated problem solving methods makes operations faster, more continuous, more accurate and more efficient.
- Save human resources: Limit human involvement in jobs that can be replaced by machines, helping to save labor.
- Improve customer experience: Ability to respond to information accurately and highly personalized, becoming a useful smart assistant.
- Cost reduction: The initial investment cost for an artificial intelligence application system is not small, but in the long term, AI will help businesses save operating costs, cut down on redundant steps, avoid wasting labor, and increase the quality of operations.
Artificial intelligence applications
1. Providing and answering information in customer care
Ability Automated customer care, personalize the service process and answer questions faster and more accurately thanks to the customer data available in the database and thinking ability. AI can become an important factor in improving the customer experience with the following technologies:
- Chatbot: Robots answer questions automatically by reading, understanding, and responding to customer issues automatically.
You can learn more: The Power of Chatbots in Customer Service
- Virtual Assistant: Become a virtual assistant to give customers reminders, notes, highly personalized. For example: Amazon's Alexa, Samsung's Bixby, Siri in Apple's IOS OS.
2. Security.
Using smart security technologies, the process is automated with high precision and almost absolute security. Typical technologies such as:
- Fingerprint security: Most popular application today. Use fingerprint to authenticate users.
- Voice Biometric: Voice security, commonly used in Call Center to authenticate user identity through individual voice characteristics, this is a very advanced new technology. You can refer to Voice Biometric for more information.
- Facial recognition system: Security by facial recognition, it is often used mainly on mobile devices (Most popular on new generation iPhones). Has the function of reading and encoding the user's facial features.
3. Production automation.
Artificial intelligence is widely used in the manufacturing industry based on intelligent machine programming, meeting the ability to work continuously, with accuracy and product quality surpassing humans.
4. Health care.
This is an application that has become popular recently. AI is used to analyze and diagnose human diseases. A typical example is technology. IBM Watson with ability to understand natural language, the ability to exploit, analyze information and provide accurate results about health status based on the scores of the integrated medical database system.
AI is also being developed as a human health assistant, taking notes on daily activities and giving reminders and tips to improve health. You can immediately think of Apple's Apple Watch!
Will artificial intelligence replace humans? Why?
Currently, artificial intelligence has achieved certain successes in supporting human activities, cutting down many steps by automating and achieving high work efficiency. However, the possibility of artificial intelligence completely replacing humans in all activities is "too difficult to happen", with 2 main factors:
- AI lacks emotions: Although emotional intelligence has been developed and applied to some activities, it is still in its infancy. It is impossible for a robot to understand 100% and behave according to human emotions. In some cases that need to be solved related to attitudes and emotions, humans are the only choice that can do the best.
- AI lacks intelligence: It is not that AI lacks social intelligence, but rather that AI is not as intelligent as humans. In many special cases that need to be solved, which are influenced by social, behavioral, and emotional factors, human intelligence is the only thing that can achieve and reconcile these three factors to come up with the most appropriate solution.
Artificial Intelligence in Vietnam.
Currently, research and application of artificial intelligence in Vietnam is still quite rudimentary, not very popular and not highly applicable. Most of the automated technologies are low thinking. The most popular are still the applications of Chatbot, but everything is still developing every day with the efforts of the Vietnamese business community and the support and creation of maximum development conditions from the Vietnamese Government.
In this trend of technology, Bellsystem24-Vietnam is one of the pioneers in Vietnam in researching and applying artificial intelligence to business operations and improving the quality of customer experience. With technologies being developed and tested such as: Technology to integrate Chatbot with Contact Center, Voice Biometric Security Technology, Contact Center via OTT, Virtual reality technology in customer care,…
Connect with us to discuss your business optimization challenges. Or Become a Partner in developing and applying Artificial Intelligence technologies in Vietnam.
