CONTACT CENTER SERVICES

Customer care

Lead generation

Technical support

Appointment setting

Inbound sales

Booking and reservation

Debt reminder

Re-activation

Our Key Differentiators

Surpassing customer expectations and offering deeply positive experiences at all customer touchpoints for all business models

Industry type	Customer acquisition / orders	Customer retention / expansion	Back office / other
Manufacturing Medical Health care	Pre-purchase inquiries Customer acquisition Orders reception Customer registration Campaign office Web Concierge	Customer support Technical support Repair and returned Recalls Reactivating customers Upselling	Customer satisfaction surveys Help desk Sales inquiries Aggregation of sales office duties
Communications Broadcasting Information services	Subscription inquiries Subscription reception Direct mail follow-ups Subscription promotion Appointment acquisition Campaign office Web Concierge	Technical support Repair and returned Emergency support FAQ and email integration / improvement Fees inquiries Accelerating payment Activation of inactive customers Cancellation acceptance / prevention Upselling Recall	Phone Survey Help desk Sales inquiries Aggregation of sales office duties Registration duties
Retail Services Logistics	Pre-purchase inquiries Reception of mail orders Delivery inquiries Customer acquisition Direct mail follow-ups Campaign office Bookings reception Web Concierge	FAQ and email integration/improvement Reactivating dormant customers Accelerating payment Emergency support Upselling Bookings reception Member support Recall	Mystery shopper Help desk Sales inquiries Staff recruitment reception Aggregating reception of incoming calls (sales offices, branch offices) Aggregation of sales office duties
Finance Insurance Credit card	Goods / services consultations Customer acquisition Materials requests reception Direct mail follow-ups Documentation deficiency checks Appointment acquisition Web Concierge	FAQ and email integration / improvement Telephone banking inquiries Mobile / Internet banking inquiries Loss / theft reception Emergency support Revolving payments reception Direct mail follow-ups Activation of inactive customers Insurance claims reception Compliance calls	Customer satisfaction surveys Mystery shopper Agent help desk Aggregating reception of incoming calls (sales offices, branch offices) Deductions certificates duties Registration duties
Government agencies Local government Transportation Construction Real estate Other	Promotion of tax payments Social security and tax numbers Multilingual support Final tax declarations	Bookings reception Customer center Service status information Mileage	Maintenance reception Aggregation of sales office duties Payment acceleration

Case study

Contact Center Services

Surpassing customer expectations and offering deeply positive experiences at all customer touchpoints for all business models

OUTBOUND

Pre-sales

During Sales

After-Sales

Telemarketing

Lead generation

Booking

Re-activation

Marketing & Promotion

Tele-survey

Telesales

Field sales

Inbound Sales

Order processing and management

Agency development

Outbound Customer service

Welcome call/Happy call

Agency support

CSAT & NPS survey

Cross-sale & Up-sale

Debt reminder

Credit collection

INBOUND

Products & service consultancy

Omnichannel communication

Order processing and management

Data analysis

Customer service

Technical support

Agency support

Our Key Differentiators

Cost-effective
Bespoke solutions
RPA
Consulting & Analysis
Multi-lingual ops
Omnichannel
CRM technology
24/7 ops
Agility

Surpassing customer expectations and offering deeply positive experiences at all customer touchpoints for all business models.

Industry type	Customer acquisition / orders	Customer retention / expansion	Back office / other
Manufacturing Medical Health care	Pre-purchase inquiries Customer acquisition Orders reception Customer registration Campaign office Web Concierge	Customer support Technical support Repair and returned Recalls Reactivating customers Upselling	Customer satisfaction surveys Help desk Sales inquiries Aggregation of sales office duties
Communications Broadcasting Information services	Subscription inquiries Subscription reception Direct mail follow-ups Subscription promotion Appointment acquisition Campaign office Web Concierge	Technical support Repair and returned Emergency support FAQ and email integration / improvement Fees inquiries Accelerating payment Activation of inactive customers Cancellation acceptance / prevention Upselling Recall	Phone Survey Help desk Sales inquiries Aggregation of sales office duties Registration duties
Retail Services Logistics	Pre-purchase inquiries Reception of mail orders Delivery inquiries Customer acquisition Direct mail follow-ups Campaign office Bookings reception Web Concierge	FAQ and email integration / improvement Reactivating dormant customers Accelerating payment Emergency support Upselling Bookings reception Member support Recall	Mystery shopper Help desk Sales inquiries Staff recruitment reception Aggregating reception of incoming calls (sales offices, branch offices) Aggregation of sales office duties
Finance Insurance Credit card	Goods / services consultations Customer acquisition Materials requests reception Direct mail follow-ups Documentation deficiency checks Appointment acquisition Web Concierge	FAQ and email integration / improvement Telephone banking inquiries Mobile / Internet banking inquiries Loss / theft reception Emergency support Revolving payments reception Direct mail follow-ups Activation of inactive customers Insurance claims reception Compliance calls	Customer satisfaction surveys Mystery shopper Agent help desk Aggregating reception of incoming calls (sales offices, branch offices) Deductions certificates duties Registration duties
Government agencies Local government Transportation Construction Real estate Other	Promotion of tax payments Social security and tax numbers Multilingual support Final tax declarations	Bookings reception Customer center Service status information Mileage	Maintenance reception Aggregation of sales office duties Payment acceleration

Case study

Optimizing productivity by increasing the rate of answering calls and entering information quickly

Electronics company / Email support / Chat and line support / Data entry