A business that is loved by many customers is not only because of its quality products but also because of its perfect customer service. Currently, many businesses have applied customer care software to management, attracting potential customers and retaining loyal customers, thereby turning service into a competitive advantage and minimizing the risk of customers leaving en masse.
Customer Relationship Management (CRM) software.
CRM software (or Customer Relationship Management System) is software used to help businesses optimize customer relationship management (managing information and transactions); find, maintain, and expand relationships with potential customers;
As businesses grow, managing and caring for customers also increases exponentially. The problem is that it costs a lot to pay salaries to customer service staff who are working manually. The company's customer information data is mainly stored on paper and in basic data files (Excel, Word, etc.), making it difficult to process data and search for information; the company has to pay a large amount of money for storing records and documents; it is not possible to share information with other departments in a short time...
CRM software was created to become the most effective troubleshooting expert for the above-mentioned cases in businesses. CRM is not just software that records customer information, but also a comprehensive ecosystem that helps managers monitor the entire interaction process.
- For customers: Thanks to its information storage capabilities and multi-channel integration for better customer care, CRM enhances service experience quality and contributes to fostering long-term relationships between customers and businesses.
- For businesses: Customer information is invaluable data that helps managers and marketing professionals analyze behavior, thereby creating business opportunities. CRM software not only helps attract new customers and retain existing ones, but also listens to their opinions, manages sales staff effectively, reduces costs, and increases high returns on investment.
- For managers: CRM helps evaluate the business situation and work efficiency of each department's staff.
- For employees using: Help employees manage their time and work effectively; Reduce errors – Increase efficiency; Reduce working hours – Reduce stress….
Smart and optimized CRM from BellSystem24-Vietnam.
Unlike other CRM software currently available, the CRM software developed by BellSystem24-Vietnam is pre-integrated with the Contact Center system and features customizable modules tailored to the needs of the business.
Outstanding advantages BellSystem24-Vietnam's CRM system: helps store all customer information according to each project, with different ways of organizing information. All customer fields and operation processes will be customized and developed entirely based on the specific needs of each customer in an easy and quick manner.
The CRM system supports four management levels:
- System Administration (SysAdmin): Top level, manages all system functions and information. Ability to intervene in all information of all departments (different projects).
- Manager: View and manage all information of department fields and all information of the project you are managing.
- Team leader: View and manage all information of employees in the department in the project you manage.
- Agent: Manage and handle customers assigned by the department head.
Accordingly, businesses can easily and quickly customize their CRM systems to serve multiple projects with different characteristics. The system can accommodate this by assigning different levels of manager rights to manage completely different projects on the same CRM architecture.
With superior improvements and integration with various customer management and contact channels, the CRM software solution developed by BellSystem24-Vietnam helps businesses maximize savings in employee management costs, better manage and understand customers, improve customer care processes, and significantly increase revenue.
