Bellsystem24-Vietnam has officially changed its name to BELLSYSTEM24 VIETNAM, becoming a subsidiary of Bellsystem24 and Toppan. Building on the technological strengths, personnel, and operational quality of all three companies, the new BELLSYSTEM24 VIETNAM brand is expected to become a global company specializing in Contact Center and BPO solutions.
Japanese Companies Bellsystem24 and TOPPAN INC. Complete Purchase of 100% Shares of Bellsystem24-Vietnam
Bellsystem24 is Japan's leading company in Contact Center and BPO (Business Process Outsourcing) services, with over 40 years of experience in the Japanese market. Currently, Bellsystem24, with over 30,000 employees, handles more than 500 million interactions annually with customers of thousands of partners both within and outside the Japanese market. Revenue as of February 2022 reached 146,479 million yen. In 2017, Bellsystem24 acquired 49% shares of Bellsystem-Vietnam. Recently, the company increased its stake in the company to 80%. The remaining 20% is owned by TOPPAN INC.
Accordingly, Bellsystem24, Bellsystem24 Holdings, and Toppan Printing are the three entities that hold all shares of Bellsystem24-Vietnam.
Bellsystem24 stated that with the new merger, the company expects not only to help reform and improve the quality of domestic Contact Center systems, but also to explore many new potential markets in Southeast Asia and Asia.
Vietnam is currently projected to be a country with high economic growth, maintaining positive GDP growth even during the Covid period. The Contact Center Outsourcing and BPO market is also projected to grow to 30 billion yen over the next five years. Bellsystem24 is focusing its strategic efforts in the upcoming period on the Southeast Asian market. With its existing strengths and significant future growth potential, BELLSYSTEM24 VIETNAM will be a key player for the company.
Currently, BELLSYSTEM24 VIETNAM (formerly Bellsystem24-Vietnam) is a company that has provided services to hundreds of companies, including many large Vietnamese enterprises and international companies. The company has 12 branches nationwide, with a workforce of nearly 4,000 people, and an average annual growth rate of approximately 20%, even during the Covid pandemic.
The quality of human resources, training and recruitment activities, system quality, and operational experience of the company have received much praise and trust from hundreds of partners in many fields, especially in industries with strong growth potential such as telecommunications, finance, e-commerce, and retail.
A representative from BELLSYSTEM24 VIETNAM stated: Bellsystem24 Japan will help us actively standardize and continuously improve our operational quality and technology to consistently meet the most stringent standards from domestic partners and highly competitive foreign markets. For example, Bellsystem24 owns the largest and highest-quality Cloud CRM system platform in Japan. Meanwhile, BELLSYSTEM24 VIETNAM has in-depth experience in designing and tailoring call center solutions to the specific needs and industry characteristics of each business. We are confident in delivering superior quality Contact Center solutions and customized CRM at the most optimal cost in the region. Our future vision is to become a global company in Contact Center and BPO, serving a large number of domestic and international business customers.
Established in 2006, BELLSYSTEM24 VIETNAM JOINT STOCK COMPANY (BELL24 VN Inc.) has 17 years of continuous development, affirming its leading position in the region in Contact Center and BPO. The company focuses on four core values: Flexibility, Expertise, Efficiency, and Optimization. Numerous partners highly value BELLSYSTEM24 VIETNAM for its system solutions in Pre-Sales, During Sales, and Post-Sales Call Centers, Customer Care, Multi-Channel Sales, and many other outsourced business process services such as: Data entry, IT Helpdesk, Mystery Shopping (Business surveys in the form of mystery shoppers), etc.
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