Improve telesales performance and efficiency of phone agents thanks to automatic calling solutions. Businesses can carry out marketing and remote sales campaigns more easily and optimally.
Auto dialer solution for Telesale.
Auto dialer
Auto dialer software is a Smart Outbound Solution in Call Center switchboard. Auto dialer can automatically dial and call customers or send messages through available data saved in the system without depending on the operator's dialing operations.
Features of Auto Dialer software.
- Dial preview: Display information on the desktop for agents to see and review before making a call
- Auto dial: Based on the determined incoming call rate.
- Prediction dial: Based on algorithms that predict when agents will be available to take their next call. This method is often used to evaluate idle time metrics and call abandonment rates to customers.
How does it work?
Application of Auto dialer in business.
Automated dialers are widely used for multiple purposes.
Why should you use Auto dialer to do telesale?
- Increase campaign reach.
- Increase the performance and efficiency of call center agents.
- Reduce stress on operators.
- Save on manpower and operating costs.
Notes when choosing automatic dialing software.
Stability
A software developed by a reputable supplier is a must when a business chooses an Auto dialer, because it can be interrupted due to system errors and will greatly affect sales activities over the phone.
Compatibility with control devices.
- Minimum: Compatible with computers using popular operating systems
- Expectation: Compatible with multiple mobile devices or other applications, connected via API.
Compatible with accompanying support applications.
Ability to connect with CRM Importing, exporting data and making calls according to the list is mandatory. In addition, a good automatic calling software is also connected and used simultaneously with other technologies in the Call Center such as: Automatic voice interaction software (IVR), call distribution software (ACD),..
Cost / Performance.
Choosing a software that meets the needs of the business well with a reasonable cost is something worth considering. Please note some information about costs such as: Maintenance fees, software upgrade fees, etc.
Seize the opportunity.
With the automatic dialing solution integrated in the Call Center switchboard of Bellsystem24-Vietnam, businesses can significantly increase the efficiency of telesales work, while optimizing their existing resources.
Bellsystem24-Vietnam's Call Center is integrated with CRM to store and secure customer information, along with an automatic voice interaction system. When combined with Auto dialer software, it will bring maximum efficiency to the business's telesales campaign.
