Telesale & Telemarketing Services via Contact Center

• Optimal cost, outstanding efficiency
• Create good brand awareness right in the marketing and sales process
• Streamline many processes related to marketing and sales in the business

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Is your business facing the following problems?

• No Telesale team yet, or if there is one, it is not operating effectively.
• Want to hire Telesale to reduce workload for inhouse team
• Need flexible solutions to increase or decrease over time

• No brand coverage in the market
• No lead file
• Need breakthrough revenue growth

Solution

Build a specialized, experienced and well-trained Telesales team. Conduct Telemarketing and Telesales to target customers.

Data mining

Find potential customers. Generate demand for your product.

Data Cleansing

Evaluate and filter potential customer lists according to specific criteria

Hot call

Make sales calls, provide detailed product advice, and support customers during the purchasing process.

Happy call

Customer care calls, inquiries on events and special occasions

Reactivation

Re-care to turn old and reference customers into real customers

Other solutions

Sales solutions via call center channels are customized according to business requirements.

Our Goals

• Optimize costs and save resources for partners through professional telesale services
• Contribute to revenue growth and ROI for partners
• Provide a convenient, professional shopping experience for customers
• Increase repeat purchases and customer referrals

Why should you choose to outsource Telesale at BSV?

• Tailor-made solutions: Consulting and implementing switchboards according to business needs and customer characteristics
• Immediately have a professional, well-trained telesales team, ranging in size from 1 to thousands of employees.
• Flexible: Increase or decrease the number of employees at any time
• No cost to set up a switchboard: Office costs, facilities, systems, recruitment and training costs
• Without wasting operational resources, partners can focus 100% on core business activities
• Commitment to efficiency: Each project will have specific SOP, KPI, Productivity commitment, CPL (Cost per sale) set up.
• One-stop partner: In addition to Telesale, BSV also has strong services to provide when partners request.
• Flexible pricing: Fixed cost, Variable cost

The difference

• Cost optimization
• Tailored
• Automation
• System customization
• Committed to efficiency
• Continuous improvement
• Quick adaptation

Easy deployment, professional process

Advise

• Consulting needs, proposing solutions
• Quote
• Operational planning, goal setting
• Security standards

Deployment

• Build operating procedures
• Recruitment
• Knowledge and professional training
• Set up IT systems

Operate

• Ensure continuous, efficient operation
• Team Development
• Quality Management
• Reporting, continuous improvement

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We provide sales solutions for various fields.

Banking and finance

Insurance

E-commerce & retail

Telecommunications

Aviation

Automotive

F&B

Logistics

Medical, pharmaceutical

Travel

Real Estate

Beauty, spa

Using leading Contact center technology

Omni-channel
Customer Journey
RPA Applications
Realtime report
Customer Management
Automatic call out
Call by campaign
Auto Dialer
Omni-channel

Help businesses interact with customers across all brand touchpoints, including: Voice channels, Email, Livechat, Social networks, SMS, Mobile apps, etc.

Customer Journey

Track customer journeys based on their history of interactions with businesses across multiple channels (Can be integrated with other software for tracking). Customer journeys are displayed in detail and specifically on one screen. Helps businesses easily analyze customer insights, thereby providing more effective and personalized sales messages.

RPA Applications

Apply RPA to automate repetitive processes. For example: Authenticate customers, update customer information in the system, create tickets when customers interact on channels, then the system will automatically classify and assign to specialized staff for processing.

Realtime report

Customer Management

Manage customers more scientifically, help classify customers according to criteria, manage personal information, purchase information, interaction history and ticket status by customer.

Automatic call out

The Auto Call feature allows hundreds of calls to be made with available content at the same time. Helps optimize outgoing call costs while still ensuring efficiency and great reach.

Call by campaign

Create campaigns according to customer files, assign corresponding staff in charge

Auto Dialer

Auto-dial to call the next customer as soon as the conversation with the current customer ends.

Our partners

Bell24 Vietnam is proud of its 16+ years of experience in building and deploying switchboard systems for hundreds of domestic and foreign businesses.

Case Studies

Breakthrough in Telesales & Directsales in Banking Industry

Search for customers, consult, sell credit cards via Call Center. The project has become the most effective sales channel of the partner in October 2019.

Detail

Building the leading insurance Telesales system in Vietnam

Design a switchboard with an automatic call feature to help achieve higher call efficiency, connect API to integrate CRM with other sales software

Detail

Featured News

Cloud call center – Work and manage agents remotely (work from home)

IMPLEMENTATION AND BENEFITS OF RPA IN CALL CENTER

Effective Insurance Telesale Script Template

Want to get advice?

Let BSV Help You Understand Better Through a 1:1 Consultation

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