The tourist season is always a great opportunity for everyone to enjoy their vacation and have fun. In particular, the need for travel to heal and relieve stress among young people is increasing. This leads to the situation of overload and full rooms happening faster than what can be imagined. Therefore, it is extremely important to prepare right now so as not to be passive in any situation.
According to statistics from the Vietnam National Administration of Tourism, the number of domestic tourists in 2023 is estimated to reach 108 million, exceeding the plan at the beginning of the year by 5.81% compared to the plan at the beginning of the year. International visitors to Vietnam will reach 12.6 million, 3.4 times higher than in 2022 and far exceeding the target of 8 million visitors.
These are encouraging numbers after a long period of Vietnam closing its borders and restricting tourism due to the Covid-19 pandemic. So how can hotels and resorts avoid unnecessary risks when the tourist season is approaching? Let's find out with Bellsystem24 Vietnam!
Temporary Staffing Solutions
When the peak season comes, businesses need to prepare backup plans in advance to avoid the situation of “waiting until the last minute”, causing customers to have a bad experience with the hotel’s services. Hiring seasonal staff will be a feasible solution, helping to reduce workload and minimize errors. At the same time, checking and evaluating the performance of employees is something that cannot be ignored during the peak season.
Always being ready to respond to any situation and handling it professionally will help the hotel score points in the eyes of customers.
Care for Employees
All customer processes and operations go through employees, so training and caring for employees is very important. Managers need to create a comfortable, cohesive working environment and understand each employee. Employees will feel important and motivated to work if they are appreciated and treated appropriately.
Especially during peak seasons, regular communication, rewards and incentives will help improve performance and revenue, creating a dynamic and united working environment. Customers will appreciate these.
Outsource service evaluation
To accurately check the quality of service, an objective view from the customer is needed. In addition to customer care calls to record reviews, hiring an outside agency to evaluate and propose solutions for improvement is very effective. This helps to detect and fix problems before customers report negative feedback.
With 12 service centers across the country, nearly 4,000 employees and 300 million customers per year, Bellsystem24 Vietnam is committed to providing a multi-dimensional perspective on customer experience, providing effective solutions to help businesses better manage hotel and resort chains.
Contact us now for detailed advice!
