To attract customers to their brand, in addition to providing high-quality products at reasonable prices, businesses must also pay attention to customer care. Along with that, sending year-end messages to thank customers is considered an annual activity for businesses, aiming to express gratitude for customer loyalty and increase revenue during this period.
How are businesses competing to retain customers during the year-end period?
According to the Vietnamese Ministry of Industry and Trade, domestic businesses are still facing many difficulties in recovering production and business operations. Strategic goods in the market pose many risks of price increases, and exchange rate risks are putting pressure on other domestic costs. As a result, competition to retain customers among businesses is becoming even more intense. The aforementioned risks and challenges require businesses to develop strategies to attract new customers and retain existing ones.
With less than three months left until the end of 2023, businesses must prepare for ongoing uncertainty and strive to enhance the customer experience. In particular, this is the "golden period" for customer shopping, and businesses are expected to see a surge in revenue during this time.
In the context that Vietnamese consumers currently belong to the least loyal group in Asia—meaning they are less tied to brands and freely change their shopping habits to optimize their purchases (according to McKinsey)—customer service via year-end thank-you messages is an effective way to retain customers and make them feel valued.
This service not only delivers immediate results but also leaves a positive impression on customers. This can foster a positive relationship and motivate customers to continue shopping or using the company's services.
The "key" that helps businesses connect with thousands of customers during the year-end season
CSKH via text messaging at Bellsystem24 Vietnam is considered the "key" that helps businesses connect with thousands of customers at once, increasing accessibility and professionalizing customer service. This service brings surprising results for businesses at the end of the year:
- Help stimulate customer purchases and increase sales for businesses. Customer service via text messages to notify customers about promotions, discount codes, and new products and services, especially during the peak shopping season at the end of the year.
- Help businesses excel in customer service by connecting with customers anytime, anywhere through multi-platform messaging services such as sending messages via phone or email address.
- Easier access to customers, generating attention, increasing trust, and bringing professionalism to product marketing.
- Help customers know that the business still remembers them and feel more favorably toward the business. As a result, the chances of customers returning increase, turning them into loyal customers of the business.
- Businesses will incur lower advertising costs when using customer service via text messaging. Automated processes can be implemented to send hundreds or millions of messages simultaneously, saving time and money.
- This greatly enhances the professionalism of your business by informing customers of your Tet holiday schedule and when you will resume operations. This will help customers plan their shopping time most conveniently.
Bellsystem24 Vietnam's SMS customer service is ready to help businesses create a truly professional image and deliver a truly wonderful experience with the following differences:
- Comprehensive multi-channel care: Email, Chatbot, SMS... and customer data management on a single intelligent system
- Answering questions, providing advice, troubleshooting issues for customers... 24/7, delivering an outstanding customer experience.
- Flexible capacity to meet demand, even with a huge customer base or just 1-2 agents!
- Our team of agents are highly proficient in foreign languages, fluent in 16 languages: English, French, Japanese, Vietnamese ethnic minorities...
Please contact hotline 1900 1739 for free consultation.
