Challenges businesses face
- Employees are emotional when negotiating with customers, making it difficult to maintain the upper hand (especially with large customers).
- Not understanding customer psychology – Failure from the start.
- Lack of preparation and skills to handle unexpected situations.
- Lack of negotiation strategy affects the interests and position of the business.
Who is this course for?
- Salesperson
- Customer service representative.
- Purchasing and Bidding Department Staff
- Management, leadership.
Course content
Negotiation mindset
- Overview of negotiation
- Negotiation process
Core tools in modern negotiation
- BATNA, TP, RP, ZOPA….
- Case studies
Three strategic advantages at the negotiating table
- Strengths
- Time
- Information
Negotiator's style
- 5 Negotiation Styles Quiz
- Applying negotiation strategies with 5 styles
Practice
- Practice negotiation and error correction.
Learning format
E-Learning
Online training, unlimited enrollment, cost-effective
Live
Training at Bellsystem24 Vietnam or partner facilities
Results after the course
- Confidently step into any negotiation
- Deeply understand customer psychology, easily read and skillfully coordinate negotiations.
- Handle unexpected situations intelligently and skillfully
- Increase the success rate in contract signing, bringing favorable terms to the company
- Standardize negotiation skills for the team, reduce unnecessary risks at the negotiating table
Our Unique Value
We believe that the best training solution is one that is tailored to the needs of each business, addressing issues from mindset to operational methods at their root.
Leading expert in team development and organizational culture
Bellsystem24 Vietnam is a leading Japanese and Vietnamese company with over 40 years of experience in training and human resource development for the customer service industry, and is a member of many prestigious global associations.
Flexible "measurement"
Consulting and designing structured training programs based on: Field of activity, scale, characteristics, and business philosophy.
Five-factor training method
Maximize the integration of experiential activities and lesson content.
The classroom has virtually no barriers, helping students integrate quickly, interact in diverse ways, and easily enhance their knowledge.
Ensure that 90% students remember and apply immediately
Numerous specific illustrations and hands-on activities at a professional Contact Center.
Practice and follow-up after training, combined with the use of E-learning applications to mentor and coach students, helping them confidently apply the knowledge they have learned to their work.
Differences
- # Flexible Design
- # High practicality
- # Differentiated Approach
- # Post-training support and assistance
Faculty
As experts in team capacity building and corporate culture development, with years of experience teaching personnel at major companies such as VietinBank, TPBank, MSB, Agribank, CMC, Thaco Auto, etc.
Mr. Bui Tien Dung
Training Division Manager
10 years of teaching experience in customer service skills and sales for major partners such as Yamaha, VNPost, Viettel, and EMS.
Ms. Nguyen Thi Ngoc Anh
Training Team Leader
Over 8 years of teaching experience in customer service for projects with partners Vietjet Air, Sony, Shopee, Abbott, and Glico.
Ms. Nguyen Thi Thu Giang
Director of the Human Resources Unit
Research and teaching expert in customer service for partners such as VietinBank, BIDV, GMobile, and HTVC.
Implementation process
Step 1
Receive requests, conduct surveys, and agree on training objectives
Step 2
Design training programs based on the actual situation of the enterprise
Step 3
Training preparation work
Step 4
Implement training
Step 5
Post-training evaluation and certification
Step 6
Post-training and retraining surveys
Our customers
