Industry solutions
Beauty, Spa

Smooth operations, breakthrough revenue

Challenges that Spa and Beauty Salon businesses often encounter

Tracking and managing appointments depends entirely on the reception team. It is difficult for doctors to grasp the number of customers who cancel appointments as well as their information in order to have an appropriate customer care strategy. Almost all spas and beauty salons find it difficult to track customer information history: status, consultation information history, etc. Because the storage of profile information is done manually, when customers need to return after a long period of time, it will be difficult to find information.
Customer care is usually never limited to one session. Most customers will be cared for in many sessions or at different stages. If the number of customers is too large, tracking each individual's separate process will be a big problem. Not to mention, Spa/Beauty Salon does not know how to detect potential customers to have a suitable upsale plan.
Lack of collaboration between branch staff
Difficulty in securing sensitive information
Not maintaining continuity in sales and customer care activities when there are changes in personnel.

Provide a team of Customer Care, Telemarketing and Telesales who are elite, empathetic, understand customer psychology, have proficient skills, and close deals quickly.
Smart technology helps increase the efficiency of Customer Service, Telemarketing & Telesales, automatically making hundreds of calls at the same time.
Design a reasonable customer recognition and “follow-up” program
Standardize automatic sales scripts to optimize closing productivity
Support building images and content with the right insight, touching customers' emotions

Store and manage customer information on a single source. Import customer phone number list into the system with user rights division for each employee.
Classify customers into groups and develop separate care procedures.
Easily look up information, review care history, listen to previous calls to come up with the most appropriate approach to customers for the next call.
Maintain customer engagement with automation tools, calendars, and pre-built scripts.
Professional business performance evaluation with pre-built reports

Control and manage multi-channel customers in real-time (Hotline, Email, Social, Chatbot, ...)
Increase speed & quality of customer response
Automatically route calls, understand customer journey, close deals with the right person at the right time
Consulting and customer care via Video Call, increasing customer emotions and trust

bannertelehub1

Centrally manage all interaction channels through one interface and one common switchboard number
Save money, time and resources through in-depth training and teaching programs both offline and online.
Survey, monitor, and evaluate the quality of branches with Mystery Shopping (Triple S) service. From there, have the most effective and optimal system management strategy.

store

Consultant

Interact with customers on multiple channels anytime, anywhere with just an Internet connection with Cloud Contact Center
Proactively deploy large-scale Customer Service and Sales campaigns, or according to business needs
Build and develop a loyal customer base through personalizing messages across customer communication channels
Applying reasonable automation in customer service: Chatbot, IVR, RPA, ... Automatically sending messages to potential customer files,
Exploit data and customer behavior well after customer visits

INCREASE

0
%
Number of appointments

ENSURE

0
%
CSAT

KEEP IT

0
%
Current customers