OmniChannel switchboard software from experts
- Enhance customer experience
- Optimize business processes
- Revenue growth
What is Telehub?
Telehub is an integrated multi-channel switchboard software (Omnichannel Contact center) developed by experts of Bellsystem24 Vietnam based on experience and deep understanding of business needs when operating switchboards. Telehub will help increase customer experience, improve business efficiency through interacting with customers on multiple channels with smart features, helping to synchronize all data at a single management interface.
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Enhance the experience
Delight customers by creating seamless experiences at every touchpoint. Capture customer behavior and gain insights with customer journey mapping
Process optimization
Tailor CRM according to business processes and build API solutions that integrate with available software. Allows changing information fields according to business operations and customizing report forms to suit business goals.
Revenue growth
Campaign management features (By customer funnel, ticket status) and automated engagement tools allow running large-scale multi-channel campaigns in a short time with low resources and superior performance.
Outstanding features
Omni-channel interaction
Fanpage Management
Customer Journey
Ticket management
Realtime report
Customer Management
Automatic call out
Smart IVR
Chatbot integration
Omni-channel interaction
Help businesses interact with customers across all brand touchpoints, including: Voice channels, Email, Livechat, Social networks, SMS, Mobile apps, etc.
Fanpage Management
Allows merging multiple Fanpages to manage comments, messages, orders at the same time, along with reporting system, statistics and Fanpage interaction charts
Customer Journey
Customer journey is displayed in detail and specifically on a screen. Helping businesses easily analyze customer insight through interaction history on each channel.
Ticket management
Create tickets when customers interact on channels, then the system will classify and assign them to specialized staff for processing.
Realtime report
A variety of customizable in-depth reports to manage the call center more effectively. Some typical reports include: Employee performance reports, overall performance, interaction journey reports, traffic density by time frame, etc.
Customer Management
Segment customer files by criteria, manage personal information, purchase information, interaction history and ticket status by customer.
Automatic call out
The Auto Call feature allows users to make hundreds of calls with available content at the same time. Helps optimize the cost of implementing telesales and telemarketing campaigns while still ensuring large reach.
Smart IVR
Automated voice interaction feature using recorded files. Deployed to route a large volume of calls to the appropriate agent
Chatbot integration
Support chatbot integration to read and understand query text or human speech, thereby automatically providing appropriate answers based on learning communication situations.
Difference
Superiority
Is a switchboard software with advanced features and the most competitive investment cost.
Easy to use
Intuitive, complete, easy-to-use interface. Can be customized according to needs
Super flexible
Can scale up or down (Number of licenses, features) over time
Customization capabilities
Custom built to your unique business needs
Easy integration
Integrate with other software via API to synchronize data
Automation
Helps streamline business processes, cut down on manual operations with automation features
Deep professionalism
Telehub is developed by Bellsystem24 Vietnam, the No. 1 Contact Center operator in Vietnam. Therefore, this is a solution designed with features that help operate the switchboard like a real expert.
One-stop partner
Choosing Telehub means you can use our ecosystem with special offers such as: Cheap voice packages, Sales & Customer Service training course offers, API implementation consulting, Customer Service strategy consulting...
Telehub is the solution to help businesses grow
No matter what industry you're in, Telehub Call Center Software will help you interact with customers easily to promote better customer experiences, and sell more!
Case study
Get advice
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Increase 95% CSAT and more
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Increase Sales and Customer Service Performance
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Increase Agent Performance by 50%
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Increase ROI when used
Sign up for a consultation today to receive incentives
Buy phone bill at a discount price only from 500 VND/minute
Special offer on customer service and sales training for the team
Support automatic registration procedure with network operators
Support consulting on API solution implementation when needed
Trusted by over 100+ businesses
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Case study: Designing Vietnam's Leading Insurance Telesales System
The problem is
- Optimize outbound call performance, instead of doing it the traditional way
- Integrate with relevant enterprise systems via API
- Increase security, reduce data loss
Results after use
- Increase the number of calls from 9 calls/hour to 33 calls/hour
- Increase customer connection rate from 6 calls/hour to 23 calls/hour
- Increase 150% number of contracts
- Synchronize data, save working resources, limit data loss
