Professional Sales Skills Training Course

Challenges businesses face

Low order conversion rate, revenue not as expected
There is a lot of potential customer data, but we don't know how to utilize it.
The sales team lacks confidence and the necessary soft skills.
Not understanding customer psychology, leading to failure in the consultation process and customer retention.
Internal training programs are ineffective and not relevant to real-life situations.

Who is this course for?

Course content

Selling through experience - Modern sales thinking

Shifting from sales to "creating experiential value"
Customer Journey and Emotional Touchpoints
Common customer styles and appropriate approaches
Three pillars of sales

Telephone sales model - Effective telesales

The characteristics and challenges of telephone sales
The 6-step model for effective telephone sales
Active listening skills, asking questions, call control
Positive language – touching the customer's heart through your voice

Develop a persuasive sales pitch

Develop a modern, professional sales script
Information mining techniques and effective presentation
Personalize the script – tap into customers' "pain points" and "desires"
Four models for handling all types of rejection
Three effective closing techniques
Practice: Write and present sales scripts for each product/service group.

Practice - Debate

Role-play: Practice one-on-one or in groups (customer – salesperson)
Direct feedback from training experts and teammates
Analyzing common communication errors – handling – closing sales
Summary, competency assessment, and action plan after the course

Learning format

E-Learning

Online training, unlimited enrollment, cost-effective

Live

Training at Bellsystem24 Vietnam or partner facilities

Get advice

Results after the course

The sales team is skilled in closing sales techniques and knows how to handle rejections, thereby increasing sustainable revenue.
Master the mindset of identifying needs, know how to ask the right questions, optimize your ability to reach and persuade customers.
Confidently communicate, not afraid of rejection, proactively build and maintain relationships with customers.

Our Unique Value

We believe that the best training solution is one that is tailored to the needs of each business, addressing issues from mindset to operational methods at their root.

Leading expert in customer service

Bellsystem24 Vietnam is a leading Japanese and Vietnamese company with over 40 years of experience in the customer service industry and is a member of many prestigious global associations.

Flexible "measurement"

Consulting and designing structured training programs based on: Field of activity, scale, characteristics, and business philosophy.

Five-factor training method

Maximize the integration of experiential activities and lesson content.
The classroom has virtually no barriers, helping students integrate quickly, interact in diverse ways, and easily enhance their knowledge.

Ensure that 90% students remember and apply immediately

Numerous specific illustrations and hands-on activities at a professional Contact Center.

Practice and follow-up after training, combined with the use of E-learning applications to mentor and coach students, helping them confidently apply the knowledge they have learned to their work.