Challenges businesses face
- Staff members work in groups that are ineffective and lack unity.
- Teamwork becomes pressure instead of mutual support.
- Low work performance, even though employees are always busy.
- Always short on time, missing deadlines, despite having planned ahead.
- Lack of measurement tools and methods for organizing scientific teamwork
Who is this course for?
- Officials, civil servants, office staff
- Team Leader, Middle Manager
- Personnel often work on projects.
Course content
Time management principles – Do the right thing, at the right time, with less pressure
- Awareness of effective time management.
- Wheel of time
- Eisenhower Matrix (Urgent/Important): Classify tasks and prioritize actions.
- Pareto Principle (80/20 Rule): Identify the 20% of tasks that generate 80% of the results.
- The Pomodoro Technique: High concentration in short bursts.
- Identify and eliminate time-wasting factors.
- Plan effectively on a daily and weekly basis.
Effective teamwork – Connecting to go further together
- The stages of group development.
- Establish common group goals and personal commitment.
- The SCORE model in teamwork
- Effective communication within a group: Listening, providing constructive feedback, resolving conflicts.
- Build trust and mutual respect among members.
Learning format
E-Learning
Online training, unlimited enrollment, cost-effective
Live
Training at Bellsystem24 Vietnam or partner facilities
Results after the course
- Master the tools and methods to improve individual and team performance through time management.
- Help employees proactively manage their time
- Support businesses in achieving optimal results by implementing coherent group plans.
- Enhance solidarity and communication within the group
Our Unique Value
We believe that the best training solution is one that is tailored to the needs of each business, addressing issues from mindset to operational methods at their root.
Leading expert in team development and organizational culture
Bellsystem24 Vietnam is a leading Japanese and Vietnamese company with over 40 years of experience in training and human resource development for the customer service industry, and is a member of many prestigious global associations.
Flexible "measurement"
Consulting and designing structured training programs based on: Field of activity, scale, characteristics, and business philosophy.
Five-factor training method
Maximize the integration of experiential activities and lesson content.
The classroom has virtually no barriers, helping students integrate quickly, interact in diverse ways, and easily enhance their knowledge.
Ensure that 90% students remember and apply immediately
Numerous specific illustrations and hands-on activities at a professional Contact Center.
Practice and follow-up after training, combined with the use of E-learning applications to mentor and coach students, helping them confidently apply the knowledge they have learned to their work.
Differences
- # Flexible Design
- # High practicality
- # Differentiated Approach
- # Post-training support and assistance
Faculty
As experts in team capacity building and corporate culture development, with years of experience teaching personnel at major companies such as VietinBank, TPBank, MSB, Agribank, CMC, Thaco Auto, etc.
Mr. Bui Tien Dung
Training Division Manager
10 years of teaching experience in customer service skills and sales for major partners such as Yamaha, VNPost, Viettel, and EMS.
Ms. Nguyen Thi Ngoc Anh
Training Team Leader
Over 8 years of teaching experience in customer service for projects with partners Vietjet Air, Sony, Shopee, Abbott, and Glico.
Ms. Nguyen Thi Thu Giang
Director of the Human Resources Unit
Research and teaching expert in customer service for partners such as VietinBank, BIDV, GMobile, and HTVC.
Implementation process
Step 1
Receive requests, conduct surveys, and agree on training objectives
Step 2
Design training programs based on the actual situation of the enterprise
Step 3
Training preparation work
Step 4
Implement training
Step 5
Post-training evaluation and certification
Step 6
Post-training and retraining surveys
Our customers
