Besides technology, human resources are still the key factor determining the quality of a project's operation. For call centers, good staff and good attitudes are considered one of the outstanding advantages. Bellsystem24 Vietnam has become one of the leading units in contact center operation thanks to its strategy of focusing on training a team of staff with expertise and important, comprehensive skills, ensuring the quality of project operation is always at a high level.
Comprehensive training program, from Agent position to senior management
Basic training program for new call center operators
This is the first course that a new agent takes before going on line. It usually includes 12 courses spread over 12 months. The diverse course content revolves around the skills to become a professional call center agent such as: mastering tools; managing emotions; handling complaints; identifying customer personalities; overcoming comfort zones, voice, language; listening skills, etc.
Each course is an in-depth topic. Not only is it specialized knowledge, but it is also the sharing and experience of lecturers with many years of experience in the customer service and sales industry. customer service training. All courses are available on an online platform, the LMS classroom system, which is extremely convenient and does not take too much time to travel or study. Proactivity and efficiency are two important factors that Bellsystem24 Vietnam always focuses on developing.
Resource staff training program
After being on line and completing 12 courses, qualified personnel will be able to participate in training programs for source staff. To be able to improve themselves and have a higher position in the future, an Agent must not only be good at their profession but also know how to manage and utilize human resources in the team. Bellsystem24 Vietnam with leadership training courses for team leads, supervisors, source staff and operational seminars helps personnel to make appropriate directions in the future.
It is these useful training courses that have helped Bellsystem24 Vietnam improve the quality of human resources at all times and levels, regularly updating knowledge with the hope of bringing the highest quality of project operations while still saving costs.
Special training courses
In addition to basic training programs to improve the quality of human resources at a high level, Bellsystem24 Vietnam also tailors suitable course solutions for each business to support businesses to develop faster and more sustainably in the future.
In each business and each different service and product, the requirements for the quality of call center staff will change more or less. These standards are the important factors to retain customers in a conversation. Bellsystem24 Vietnam receives requests and is ready to research the profile of target customers, re-evaluate the quality of staff and design appropriate courses to improve service quality in the fastest time while still achieving maximum efficiency.
See now: Criteria for evaluating call quality in Contact Center
Apply technology, train quickly, improve human resource quality regularly
Not stopping at traditional offline courses, Learning Management System Solution- LMS Bellsystem24 Vietnam supports employees to study and upgrade themselves anywhere, anytime.
In addition, integrating automation tools into the work process is also an important step to support ensuring operational quality.
The combination of technology and people is always a smart solution to boost sales in a short time!
