Sales CRM is the key to boosting sales by enhancing customer experience and optimizing productivity. In an increasingly competitive environment, leveraging and maximizing the effectiveness of CRM is the new step towards success for every business.
1. The best sales CRM for B2B, B2C, and B2B2C businesses
It can be said that there is no single best CRM, only the most suitable CRM. Every business model, from small and medium-sized enterprises to large enterprises, as well as models such as B2B, B2C, or B2B2C, should have their own sales CRM rather than using generic management software. This leads to waste when not fully utilizing the features that technology provides, while also resulting in shortcomings such as the need for manual integration to complete tasks, wasting time and money.
For B2B business models, sales CRM supports customer relationship management, including overall business strategies related to sales, marketing, and customer service. Meanwhile, B2C businesses have different CRM needs than B2B businesses and often focus on integration capabilities such as order management software, products, shipping, post-sales customer service management, or marketing modules.
In fact, in a Capterra survey of CRM users, customer satisfaction and customer retention are the two aspects that businesses most often focus on when introducing CRM. By maximizing individual customer satisfaction, B2C CRM software enables the most intuitive and personalized connections.
Business to Business to Customer (B2B2C) is a business model involving collaboration between businesses to deliver products directly to end consumers (B2C). The transition to the B2B2C model is an important shift that brings many unique benefits.
However, B2B2C also requires rigorous integration of business processes, user data connectivity, and customer interaction history. Meanwhile, most sales CRMs are currently designed for B2B businesses and lack features that serve B2B2C, leading to difficulties in optimizing customer management and care.
2. Telehub – Comprehensive sales CRM solution for all businesses from Bellsystem24 Vietnam
Understanding the challenges businesses face in finding a professional and suitable sales CRM, Telehub by Belsystem24 Vietnam was created as a comprehensive solution to support businesses across diverse models and industries, solving the problem of customer management and effective sales.
– Fast deployment process, 24/7 support
While conventional CRMs on the market often require cumbersome setup, taking a lot of time to install the system and train employees, Telehub only needs to be installed in a short time. In particular, with its intuitive, easy-to-use interface, it saves time on training for staff and agents.
With a highly skilled technical team, Telehub is always ready to support businesses 24/7 during operation, offering recommendations on scaling up or down, and updating new features in line with the business's digital development and business direction.
– Suitable for all types of businesses
It's not just about designing a generic sales CRM software. Telehub allows for flexible customization and scalability, expanding or contracting over time. It's suitable for all types of businesses, from B2B, B2C, or B2B2C.
With over 15 years of experience in the customer service industry, Telehub has a deep understanding of the importance of improving service efficiency, always striving to deliver the best possible customer experience. Therefore, Telehub's features are designed based on real-world experiences with businesses, customers, and operations, optimizing costs and personnel to the maximum extent.
– Superior integration capabilities
Not only does it integrate with basic software such as SMS, Zalo, Facebook, etc., Telehub can integrate many different features and software to support customer touchpoint connections, creating a seamless customer journey throughout their interactions across all of the company's channels. All information about customer interactions will be stored in a common database system to synchronize information about the user experience journey.
Seamless integration also helps staff optimize their processing time, eliminating the need to work on multiple software programs. All tasks and information are displayed on a single, intuitive screen.
– Diverse and customizable reports
Over 100 design report templates based on business needs with intuitive, diverse displays that are easy to monitor and export reports on demand. Telehub allows businesses to customize reports to improve service quality and business efficiency at a very affordable price. Examples include CSHR agent performance reports, call recording management reports to identify errors and provide appropriate training solutions, and Overall Performance reports to develop strategies to meet monthly targets.
Example: Insurance company P receives large amounts of data from various sources, making management difficult. In addition to integration capabilities and the development of automated sales and customer service systems, customized detailed reporting templates also support P in management and operations, specifically:
– Agent productivity reports, recording management
The daily productivity report template for call center agents is designed to provide specific KPI metrics such as talk time, average call duration, etc., or the number of contracts and revenue.
The call recording management feature logs all outgoing calls by time and call duration to evaluate call quality and develop training plans tailored to each group of agents.
– Websale report evaluating data quality
Features include lead classification by status (success, other, reject, consider), management of SPC (Statistical Process Control) metrics, and customer classification. Websale reports support lead quality management, capturing and reporting issues arising with leads.
– Summary report
Overall Performance report template for all teams. From there, develop appropriate strategies to achieve monthly targets.
=> See more details on how Insurance P broke through in revenue HERE
It can be said that the best sales CRM is the most suitable CRM software. Telehub supports the design of customized software tailored specifically for businesses at an extremely affordable cost. Enhance customer experience, optimize costs, and boost revenue quickly!
