Suggested strategies to "gain market share" for retail pharmacy chains
Thị trường dược năng động Trong “cuộc đua” mở rộng số lượng cửa hàng của các chuỗi bán lẻ dược […]
June 2023
News
The rise of Vietnamese as a contact center powerhouse
Vietnam has become one like the United States, Australia and the United Kingdom of south-east Asia's fastest-growing economies, riding a
News
Analysis of English Proficiency vs Wage Expectations in India, China, Philippines and Vietnam
During the past decade, offshore call centers have been gaining a lot of attention, especially from Western companies. While training
Blog (Eng)
The change in customer experience and its impact on travel industry
Challenges in the modern travel industry The travel sector – formed from a network of travel agencies and many suppliers
Blog (Eng)
Effective customer reactivation through Telesales
The probability of selling to an existing customer is 60 – 70%, while to a new one is just 5-20%.
Blog (Eng)
Strengths of Vietnam's BPO services
BPO is definitely not new in the world of business solutions. By definition, this is a way to subcontract a
Knowledge
NPS benchmark statistics by industry
“Customers are God's gift”, and their satisfaction is the measure of evaluation.
Distinguishing between NPS, CSAT, CES – Which metric is best for measuring CX?
Need to think correctly about customers and customer service For a business, the key factor
Guide to evaluating banking service quality from A to Z
Customer satisfaction is a vital factor and the goal that banks are currently pursuing.
