The best customer service for every business

Inbound and outbound customer care on a unified multi-channel platform

• Cost optimization
• Delivering a superior customer experience
• Increase customer preference and loyalty

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Solution

• Omni-channel
• 24/7/365 Operation
• 16 languages
• Full/part-time solution

Receive requests for consultation and answer product and service information for customers

Instructions for purchasing, receiving orders, receiving reservations

Receive and process warranty, repair and return information

Proactively call out to customer care when problems arise

Welcome call, Happy call on special occasions

Periodic customer care helps increase loyalty

Our Goals

• Optimize costs and save resources for partners through professional, streamlined customer care solutions.
• Contribute to enhancing brand reputation and increasing revenue for partners
• Provide a professional, beyond-expected customer experience
• Increase customer loyalty and increase repurchases

Why should you choose to outsource customer service at BSV?

• Tailor-made solutions: Consulting and implementing customer service call centers according to business needs and customer characteristics
• Immediately have a team of professional, skilled, and experienced operators, ranging from 1 to thousands of employees.
• Flexible: Increase or decrease the number of employees at any time
• No cost to set up a switchboard: Office costs, facilities, systems, recruitment and training costs
• Without wasting operational resources, partners can focus 100% on core business activities
• Commitment to efficiency: Each project will have specific SOP, KPI, and SLAs commitment.
• One-stop partner: In addition to Telesale, BSV also has strong services to provide when partners request.
• Flexible pricing: Fixed cost, Variable cost

The difference

• Cost optimization
• Tailored
• Automation
• System customization
• Committed to efficiency
• Continuous improvement
• Quick adaptation

Easy deployment, professional process

Advise

• Consulting needs, proposing solutions
• Quote
• Operational planning, goal setting
• Security standards

Deployment

• Build operating procedures
• Recruitment
• Knowledge and professional training
• Set up IT systems

Operate

• Ensure continuous, efficient operation
• Team Development
• Quality Management
• Reporting, continuous improvement

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Customer care solutions for all sectors

Banking and finance

Insurance

E-commerce & retail

Telecommunications

Air

Automobile

F&B

Logistics

Medical, pharmaceutical

Tourism

Real estate

Beauty, spa

International standard contact center technology

Omni-channel
Customer Journey
RPA Applications
Ticket management
Realtime report
Customer Management
Automatic call out
Smart IVR
Chatbot integration
Omni-channel

Help businesses interact with customers across all brand touchpoints, including: Voice channels, Email, Livechat, Social networks, SMS, Mobile apps, etc.

Customer Journey

Customer journey is displayed in detail and specifically on one screen. Helps businesses easily analyze customer insight through interaction history on each channel.

RPA Applications

Apply RPA to automate repetitive processes. For example: Authenticate customers, update customer information in the system, create tickets when customers interact on channels, then the system will automatically classify and assign to specialized staff for processing.

Ticket management

Create tickets when customers interact on channels, then the system will classify and assign them to specialized staff for processing.

Realtime report

A variety of customizable in-depth reports to manage the call center more effectively. Some typical reports include: Employee performance reports, overall performance, interaction journey reports, traffic density by time frame, etc.

Customer Management

Segment customer files by criteria, manage personal information, purchase information, interaction history and ticket status by customer.

Automatic call out

The Auto Call feature allows users to make hundreds of calls with available content at the same time. Helps optimize the cost of implementing telesales and telemarketing campaigns while still ensuring large reach.

Smart IVR

Automated voice interaction feature using recorded files. Deployed to route a large volume of calls to the appropriate agent

Chatbot integration

Support chatbot integration to read and understand query text or human speech, thereby automatically providing appropriate answers based on learning communication situations.

Our partners

Bell24 Vietnam is proud to have 16+ years of leading Vietnam in building and deploying excellent Inbound and Outbound customer care systems for hundreds of domestic and foreign businesses.

Case study

The secret to achieving SLA 99% in the ride-hailing industry

Together with G, we have raised the bar and made G Vietnam's service quality index number 1 in Southeast Asia with an SLA exceeding 99%, surpassing the service quality in the country that gave birth to G. Specifically

See details


Get advice

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