What is Auto Call?
Auto Call is a system that allows making large numbers of calls to thousands of customers based on available data without the need for manual human dialing.
The most popular form of Auto Call in switchboard today call center/contact center To be Call out to customers from a pre-existing list to deliver messages through The recording file is played automatically. (IVR)From there, businesses can quickly reach hundreds of customers in a short time but use very few resources of phone operators.
Benefits of Auto Call over Traditional Methods
Auto Call application in customer care via Contact Center has become a trend of the 4.0 era, when RPA (Robotic Processing Automation) technology is deeply penetrating into businesses.
This feature helps businesses quickly make thousands of calls to customers/partners to notify/sell/remind/confirm information with only a small amount of resources from the operator.
Research based on the operational efficiency of Contact Centers in Vietnam shows that Auto Call switchboard saves up to 90% of human resources, 95% of time and 78% of costs compared to traditional dialing and calling methods.
Auto Call application operations.
- Telemarketing: Automatically call customers to promote and introduce products according to available scenarios. The system allows to reach a large number of customers in a short time and high conversion rate. Often applied to large brands, which have brand coverage and are remembered in the minds of customers. The activity is often applied by the Marketing and Branding department.
- TeleSales: Calls to sell products/services. There is a key interaction setting so that customers in need can connect with consultants. Suitable for most companies and businesses that want to boost their business activities.
- Order Confirmation: Call to confirm orders, order information, integrate calls with API.
- Telesurvey – Market Survey: Call scripts to analyze and evaluate customer data and market information.
- Customer Care: Call out to evaluate customer satisfaction with products and service quality. Record customer interaction results returned by API.
See also: Outbound Call solution for telesales, telemarketing, telesurvey.
Auto call in Contact Center at Bellsystem24-Vietnam.
With 13 years of experience building Contact Centers for many businesses in Vietnam and abroad, Bellsystem24-Vietnam provides comprehensive Auto Call application Contact Center service with features such as:
- Create pre-recorded voice to automatically call out to customers.
- Can automatically call many subscribers per day and allow call back when customers are busy or do not pick up the phone.
- Can automatically update customer data into the data system and facilitate automatic campaign scheduling.
- Helps report detailed results of calls.
- Can export files and report each item when completing the campaign.
We hope to accompany your company in the process. Digital Transformation, automate processes, minimize human manual impact and invest in specialized human resources.
Are you ready to save 78% on Contact Center operating costs?
Contact us for free consultation and quote
