Omotenashi – the pinnacle of Japanese customer service
Xuất phát từ Nhật Bản, Omotenashi ngày trở nên phổ biến, được nhiều doanh nghiệp trên thế giới và Việt […]
Omnichannel marketing and successful case studies
Omnichannel Marketing is a marketing strategy that uses a variety of channels. These channels continue to
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
Suggested strategies to "gain market share" for retail pharmacy chains
Dynamic pharmaceutical market In the "race" to expand the number of stores of pharmaceutical retail chains
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The rise of Vietnamese as a contact center powerhouse
Vietnam has become one like the United States, Australia and the United Kingdom of south-east Asia's fastest-growing economies, riding a
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Analysis of English Proficiency vs Wage Expectations in India, China, Philippines and Vietnam
During the past decade, offshore call centers have been gaining a lot of attention, especially from Western companies. While training
Blog (Eng)
The change in customer experience and its impact on travel industry
Challenges in the modern travel industry The travel sector – formed from a network of travel agencies and many suppliers
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Effective customer reactivation through Telesales
The probability of selling to an existing customer is 60 – 70%, while to a new one is just 5-20%.
Blog (Eng)
Strengths of Vietnam's BPO services
BPO is definitely not new in the world of business solutions. By definition, this is a way to subcontract a
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NPS benchmark statistics by industry
“Customers are God's gift”, and their satisfaction is the measure of evaluation.
