What problem does Bellsystem24 Vietnam solve?
Receive calls and store reservation information for nearly 400 restaurants
When a customer calls the hotline to book a table, the operator will record all relevant information such as: Restaurant type, number of seats, contact information, whether children are included or not, any special notes... The information will be uploaded to the telehub, then transferred to GG's booking software via the API solution, and finally the restaurant staff will call to confirm with the customer. 
Call survey function
The call quality survey is conducted after handling the customer's call. Specifically, before hanging up, the operator will ask for permission to survey the customer, immediately an IVR survey will be played and the customer will rate by pressing the number keys on the phone. The survey indicators will be stored in Telehub's reporting dashboard. This makes it easy to manage call quality, thereby providing solutions to improve user experience.
Complaint handling module
Customer complaints and feedback will be handled according to the following main streams: - Operator receives the call - Restaurant staff/manager receives and handles the complaint - Operator updates information, processing status and makes a happy call to the customer. 
Result
Significantly improve customer experience
Responding to reservation requests, handling complaints quickly 24/7, reducing reservation processing time helps to significantly improve customer experience. In particular, happy calls help measure satisfaction levels, paving the way for customer loyalty to the brand.
Revenue growth
Receiving customer reservations and related complaints quickly helps improve brand trust, turning every customer into a loyal customer. Each loyal customer will save 6 times the cost, contributing to significant revenue growth.
