Solution Deployment
Bellsystem24 Vietnam's Secret Service Solutions support the assessment of the current business performance of the P restaurant chain through a survey of customer service experience from the time of booking a table to the end of the meal, evaluating after-sales customer care, thereby providing visual reports and consulting appropriate solutions.
Conduct online channel evaluation
Bellsystem24 Vietnam survey team will conduct a survey of service quality of online channels through table reservations at the call center and website. The evaluation criteria are strictly selected such as waiting time of no more than 20 seconds, answering style, voice, attitude and expression of the call center staff.
Conduct offline assessment
The customer experience starts with the security guard and ends with the payment step. The security guard is the first and last person to directly contact the customer, a spacious parking space, a friendly, open and enthusiastic security guard is a big plus for every business.
After receiving the table and ordering, Bellsystem24 Vietnam's surveyors will evaluate the style, attitude, and gestures of the restaurant staff from the smallest things. How to serve the dishes, clean up, or answer questions and complaints from customers. With professional survey techniques, the team will measure the level of customer satisfaction after the meal, from there, provide a direct report in the form of a chart and propose appropriate quality improvement solutions.
Result
After synthesizing the survey and providing visual reports, Bellsystem24 Vietnam's Secret Service Solutions helps restaurant P have an objective view of the operating process and customer care from A to Z. Detect subjective errors from staff or dishes that lead to customer dissatisfaction. Thereby contributing to increasing sales revenue by compensating for gaps in the Service and Business Process of the Enterprise.
After more than 3 months of conducting customer surveys, customer satisfaction increased to 98%, restaurant P's customer service is consistent across all locations, there is no longer a big difference in food or in the way of approaching, communicating and serving customers.
