Professional & Cost-Effective
Inbound Contact Center Solutions.
Receiving consultation requests & Providing product/service information
Managing reservations, bookings, & appointments
Handling warranty, repairs, & returns
Complaint resolution
Payment support
Technical assistance & guidance
Creating Memorable Experiences
Bellsystem24 Vietnam is committed to deeply understanding customer characteristics and the challenges businesses face. This enables us to develop tailored operational solutions that closely align with real-world needs—optimizing costs and maximizing resource efficiency through our professional contact center services.
⊕ Businesses can achieve exponential growth in brand reputation and expand into international markets (Brand Reputation)
⊕ Enhance customer loyalty and maximize customer lifetime value (Customer Loyalty – Customer Lifetime Value)
⊕ Unlock new cross-selling and upselling opportunities, as well as partnerships with global stakeholders (Sale opportunities – Partnerships)
> 90%
of minimun CSAT rate
- Read case study
Why choose outsourcing with Bellsystem24 Vietnam?
With Bellsystem24 Vietnam’s customer care services, businesses gain instant access to a professional, stable, and continuously trained contact center team
Structured recruitment process
Identify the right and suitable candidate profile (Over 6 months of hands-on expertise), Initial training, Selective recruitment, Onboarding
Each project is structured with specific goals and SLA metrics
Average Handling Time (ATH), Average Call Quality Score (ACQ), Customer Satisfaction Score (CSAT), And other metrics tailored to business needs
24/7/365 Operations
Ensuring seamless service across all time zones
Rapid deployment
Projects can be set up and launched in as little as one week
Flexible Solutions
Easily expand or downsize operations based on business needs
Key differences
- #Cost savings
- # Focus on core activities
- #Service quality improvement
- #Scalable & flexible operations
- #Leverage technology
Industries we have served
- Technology
- Gaming
- Automobile & Mobility
- E-commerce & Retail
- Logistics
- Finance
- Insurance
- Food & Beverage
- Travel & Hospitality
- Beauty & Spa
- Aviation
- Healthcare
- Pharmaceuticals
- Real estate
- Telecommunications
